Professional Services Engineer

Exclusive Networks is the global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine deep local expertise with the scale and delivery of a single global organization.

Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit www.exclusive-networks.com.

At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our ecosystem, shaping a prosperous and trusted digital world, and helping our people to realize their full potential.

DUTIES AND RESPONSIBILITIES | About the role

Professional Services Engineer are expected to have meticulous attention to detail, outstanding problem-solving skills, work comfortably under pressure, and deliver on tight deadlines.

To ensure success, a Professional Services Engineer must display an excellent understanding of technology infrastructures using Firewalls, VPN, Data Loss Prevention, IDS/IPS, Web-Proxy, and Security Audits. 

This role will report to Professional Services Manager or Country Engineering Manager

As the Professional Services Engineer you will:

• Provide technical support on assigned products and solutions to customers and partners.
• Deliver professional services including implementation, configuration, troubleshooting, technical consulting, and solution optimization.
• Understand customers’ IT, network, and security infrastructure to ensure successful deployment and operation of solutions.
• Design and implement solutions based on customer requirements and industry best practices.
• Perform lab testing, validation, and proof-of-concept (POC) activities to support deployment and issue resolution.
• Troubleshoot technical issues and coordinate with vendor support teams for escalation and resolution when required.
• Prepare and maintain technical documentation, implementation reports, configuration guides, and knowledge base materials.
• Provide technical training and knowledge transfer to customers, partners, and internal teams following solution deployment.
• Maintain strong relationships with customers, partners, and vendors to ensure high levels of customer satisfaction.
• Stay up to date with new product features, technologies, and industry trends to effectively support customers.

QUALIFICATIONS AND EXPERIENCE | About you

The ideal Professional Services Engineer

• Bachelor's degree in Computer Engineering, Computer Science, Information Technology or related fields.
• Knowledge on Security Solution such as Firewall, EDR, Antivirus.
• Knowledge of TCP/IP, DNS, DHCP, Active Directory.
• Knowledge on Cloud Solution is a plus.
• Ability to manage many tasks simultaneously.
• Good English Communication would be an advantage.
• Service minded with excellent communication and coordination skills, positive attitude, proactive and willing to learn.
• Able to work off-shift for Case Support/Troubleshooting.

WHO ARE EXCLUSIVE NETWORKS? | Why work for us

We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website www.exclusive-networks.com.

We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need. Please click here to review our Diversity and Inclusion Policy for further information.

We care about your data: please click here to read our Recruitment Data Protection Policy prior to applying, and therefore sharing your data with us.

Our benefits include:

• Group Insurance
• Provident Fund
• Incentive
• Well Being Leave

If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.