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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Catering Lead

1.1 Responsibilities

Operational Compliance

•                    Ensure timely setup, replenishment, and breakdown of food and refreshment service stations including vending machines across assigned locations

•                    Liaise with catering teams and vendors to confirm daily menus, special dietary needs, and service quantities including tastings and meal order placements.

•                    Monitor presentation, cleanliness, and service flow during meal times.

Vendor & Stakeholder Communication

•                    Act as the primary on-site and cluster liaison between vendor teams and client stakeholders.

•                    Answer employee queries in-person, and online via ticketing and company communication tools.

•                    Escalate service issues or disruptions to the Vendor Account Manager and/or Client FTE Manager promptly.

•                    Participate in daily or weekly check-ins with vendor operations leads and address feedback, service gaps and opportunities.

•                    Provide solutions and ideas to enhance engagement and meal variation for employees.

Customer Experience & Engagement

•                    Serve as a point of contact for employees with questions about food service offerings.

•                    Support communication of menu details, allergens, and changes through signage or digital systems.

•                    Collect informal feedback and report common trends to FTE management and vendor leads.

•                    Monitor of vending machine consumption trend and updating of planogram of vending machine ensuring user satisfaction

Budget, Compliance & Standards

•                    Administer App delivery platform access controls for employees across assigned locations

•                    Support adherence to food safety, sanitation, and health code standards by implementing company standards

•                    Complete assigned checklists (e.g., daily temperature logs, cleaning schedules).

•                    Ensure the service area is compliant with local and client-specific guidelines.

•                    Monitor weightage, wastage data accuracy.

•                    Monitor and record all related expenses.

•                    Manages food and beverage supplies in compliance with company processes.

•                    Follows food safety compliance processes and mitigates and prevents issues.

Reporting & Documentation

•                    Maintain basic service records (e.g., headcounts, food waste tracking, incident logs).

•                    Support client reporting requirements on KPIs, guest counts, and service quality where applicable.

1.2 Qualifications

•                    Minimum of four years of relevant experience in office operations within the Food and Beverage industry. A background in hospitality or business is preferred.

•                    Demonstrated strong organizational abilities, proficiency in multi-tasking, and the capacity to prioritize tasks effectively in a busy and dynamic work environment. Willingness to embrace challenges, along with excellent verbal and written communication skills.

•                    Capacity to maintain high energy levels in a fast-paced setting, with a keen attention to detail. Possesses strong analytical, problem-solving, and financial skills.

•                    Outstanding interpersonal skills, a good sense of teamwork, and the ability to collaborate effectively with a diverse group of individuals across various job functions.

•                    Upholds principles, is adaptable, resourceful, and has a positive mindset towards customer service.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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