ICF seeks an energetic and curious Product Owner to help ICF provide comprehensive IT support services to the Centers for Medicare & Medicaid Services (CMS) for the design, development, modernization, and implementation of systems that support data collection, adjudication, and oversight of state Medicaid programs. 

This role is ideal for a strategic thinker with a strong foundation in user research and Agile product development. You will work closely with cross-functional teams to explore emerging opportunities, define product direction, and lay the groundwork for scalable, user-centered solutions. Salesforce development experience is preferred but not required.  

The Role: 
As a Product Owner, you will serve as the vital link between strategic vision, user needs, and technical execution. You will own the product backlog, develop and maintain a comprehensive roadmap, and translate exploratory insights into actionable user stories. This role requires a balance of analytical rigor, creative problem-solving, and collaborative leadership to guide the team through ambiguity and discovery. 

Key Responsibilities: 

• Lead the development of a unified product strategy roadmap across multiple exploratory workstreams. 

• Own and manage the product backlog, ensuring alignment with evolving research insights and strategic priorities. 

• Translate user research findings, stakeholder input, and strategic goals into clear, actionable user stories and epics. 

• Collaborate with user researchers, product and data strategists to validate hypotheses and shape product direction. 

• Facilitate sprint planning, backlog grooming, and iterative delivery cycles in a dynamic, discovery-driven environment. 

• Track and report on cross-functional team deliverables, identifying risks and supporting mitigation planning. 

• Communicate product vision, progress, and insights to leadership, internal teams and external stakeholders and with clarity and impact. 

• Ensure the product team delivers value iteratively using agile and SAFe practices. 

• Engage with users to understand needs and validate solutions through feedback and metrics. 

Required Qualifications: 

• Bachelor’s degree

• 5+ years of relevant experience, including 4+ years as a Product Owner or Senior Business Analyst. 
• 2+ years of experience managing product backlogs and roadmaps in Agile environments. 
• Must be able to obtain and maintain a Public Trust Clearance. 

• Must reside in the U.S. and have lived in the U.S. for 3 of the last 5 years. 

Preferred Qualifications: 

• Experience in the healthcare industry or with CMS projects. 
• 4+ years of experience leading early-stage product discovery or research-driven initiatives. 

• Familiarity with human-centered design and design thinking methodologies. 

• Federal government contracting experience. 

• Prior experience working remotely in a collaborative, distributed team. 

Job Location: This position requires that the job be performed in the United States.  If you accept this position, you should note that ICF does monitor employee work locations and blocks access from foreign locations/foreign IP addresses, and also prohibits personal VPN connections. Occasional travel may be required for workshops, conferences, or team collaboration.

Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration.  Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact [email protected] for assistance.

Working at ICF

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is: