Narvar is growing! We are hiring a Principal Product Manager to build the platform that every Narvar merchant — and every Narvar product team — depends on. Merchant Experiences is the operating system for how 1,500+ enterprise retailers configure, automate, and get value from Narvar. It powers onboarding, configuration, AI automation, and self-service across every Narvar product.

Some of it exists today, but much of the architecture, product strategy, and experience is yours to define. This is a chance to build a foundational platform close to the ground up — as an internal founder — and set the patterns every other product team builds on. You'll be measured by a simple thing: how much faster every other Narvar product team can build because your platform exists. This isn't another admin console. It's leverage.

For this role, you should be located in Canada and able to work within EST/EDT or PDT/PST hours. We are fully remote.

What you'll own

1. Platform vision and architecture — Define and launch the first generation of a unified merchant experience platform: the shared services, patterns, and foundation every other Narvar product team builds on. Set the vision that keeps the work pointed in one direction.

2. Onboarding and self-service — Own merchant onboarding, configuration, and in-product guidance. Cut onboarding effort by shifting high-touch work into clean, self-service experiences merchants can complete on their own.

3. AI agents and workflow automation — Ship AI-powered agents and workflows that measurably improve merchant productivity and automate the manual work of configuring and running Narvar.

4. Permissions, entitlements, and shared services — Own permissions and entitlements and the shared merchant services every Narvar product depends on, handling complex constraints like localization and role-based access without sacrificing a clean experience.

5. Build and ship, hands-on — Break big problems into small releases, write specs, prototype, dig into data, and work shoulder-to-shoulder with engineering and design. Bias hard toward putting something real in front of merchants and iterating against their feedback.

6. Cross-team adoption — Partner across every product team to turn their merchants' needs into reusable capabilities, and drive adoption so multiple teams are building on the platform. Align many teams toward one direction without relying on authority.

In your first year

• Launch the first generation of a unified merchant experience platform.
• Get multiple product teams adopting shared platform capabilities.
• Cut merchant onboarding effort through self-service.
• Ship AI-powered workflows that measurably improve merchant productivity.
• Establish the product foundation for Narvar's next generation of merchant experiences.

What we're looking for

• 8+ years in product management: at a high-scale B2B2C SaaS company, owning complex products end to end as an individual contributor.
• A systems-minded builder: you've built and scaled platform or shared-services products, you bias hard toward shipping, and you'd rather put something real in front of customers than perfect a plan.
• Product-led growth and self-service instincts: onboarding, activation, in-product engagement, and reducing reliance on high-touch support.
• Sharp UX judgment grounded in research: you talk to users, partner closely with design, and decide based on how people actually work.
• A natural influencer: you align many teams toward one direction without relying on authority.
• 4+ years in e-commerce or adjacent markets.
• Comfort with complex constraints: localization and role-based access without sacrificing a clean experience.
• Technically fluent: you can talk API schemas, services, and data models with engineers. A technical degree or equivalent experience is expected.

Bonus points

• Built LLM- or agent-powered features into B2B workflows.
• Scaled product-led growth in an enterprise setting.
• Background in B2B or B2B2C retail technology or eCommerce.

Why Narvar?

We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar — a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail's most renowned brands, Narvar works with GameStop, Sonos, Nike, and 1,500+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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