• 1. AI Engineering & Agentic Orchestration

• Agent Studio Mastery: Own the build, configuration, and rapid prototyping within Coupa Agent Studio; utilize "Agent Creativity" to expand platform capabilities beyond standard out-of-the-box features.

• Prompt & Model Engineering: Specialized in AI Prompt Configuration and Model Tuning; possess the critical ability to identify when an agent is "hallucinating" and apply technical guardrails to ensure "Golden Standard" accuracy.

• Multi-LLM & Tool Fluency: Fluent in multiple AI solutions and frameworks beyond Coupa (e.g., Claude, OpenAI, MCP, LangChain) to architect the most effective "Best-of-Breed" agentic workflows.

• Architect Extensibility (Embedded UI Assistant & MCP): Design and deploy Coupa's open extensibility frameworks. Enable the Embedded UI Assistant (via Open Assistant Framework) to integrate external AI into the Coupa UI, and leverage the Model Context Protocol (MCP) to allow external enterprise orchestrators to securely execute Coupa actions.

• Agent-to-Agent Communication: Design the logic and hand-off protocols that allow multiple agents to collaborate autonomously on complex, multi-step workflows.

• Process State Machine Design: Decompose highly complex, multi-step procurement and finance challenges into deterministic, resilient workflow logic. Account for multi-tiered routing, operational SLAs, real-time data transformations, and asynchronous exception-handling threads.

• UX Alignment & Adoption Engineering: Own the user journey within Tonkean (Smart Intake & Orchestration). Ensure that data extracted by agents maps seamlessly to intuitive, personalized frontend fields, eliminating change management overhead and driving process adoption.

2. Integration & Technical Leadership

• Full-Suite API Mastery: Leverage deep technical API knowledge to ensure secure, low-latency data exchange between AI agents and 3rd-party enterprise ecosystems (ERP, CLM, CRM).

• Security & Risk Alignment: Partner directly with customer IT teams to resolve security questions, risk assessments, and technical feasibility blockers, ensuring all builds meet enterprise-grade standards.

• Consumption Strategy: Understand and manage the impact of agentic use cases on Coupa credit usage and resource consumption.

3. The Field-to-Product Bridge

• Bi-Directional Feedback Loop: Act as the primary technical liaison to Product Management; identify roadmap gaps, articulate customer technical issues, and prioritize new features based on actual engagement data.

• "As-Designed" Integrity: Close the loop between the original architectural vision and the final technical delivery to ensure the solution remains aligned with "As Designed" specifications.

• Technical Sales Support: Own and curate a library of "Agent Blueprints" to rapidly deploy high-impact PoCs in pre-sales, serving as the final authority on technical feasibility.

• Delivery Scaling & Asset Democratization: Move beyond localized blueprints for sales pitches. Package customized SIO workflows and Agent Studio configurations into standardized, reusable implementation patterns and framework components that optimize delivery velocity across the global Professional Services ecosystem.

4. Performance Tuning & Quality Assurance

• Guardrail & Simulation Design: Design the authorization boundaries and simulation runs that define where an agent can act autonomously versus where "Human-in-the-Loop" intervention is required.

• Functional Correctness: Develop automated evaluation harnesses to move past "semantic correctness" and ensure rigorous "functional correctness" in production environments.

• Monitoring & Health: Own the technical lifecycle of the build, including unit testing, monitoring agent health, and remediating workflow breakages.

• Continuous Improvement: Understands human-in-the-loop best practices and where and how to build that into tech solutions.

Desired “Super Powers”