About Aptia

Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence.​

With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind.​

Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best.

And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues.

Specialist. Responsive. Thoughtful. Our values aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term. 

Job requirements

What You'll Be Doing:

• Client Support
o Resolve Tier 2 participant issues and manage participant logs.
o Execute client-specific processes (premium remittance, open enrollment,
carrier/vendor processing)
o Maintain accurate documentation and reporting in workflow tools.
o Create and execute test plans for new client implementations, open enrollment changes and product upgrades.

• Operational Excellence
o Monitor SLA adherence and identify areas for improvement.
o Support audits, renewals, and special projects as needed.

• Collaboration
o Work with Lead Analysts and Coordinators to ensure smooth delivery and client health.
o Escalate complex issues appropriately and assist in remediation plans.

What We're Looking For:
• Bachelor’s degree or equivalent experience.
• 1–3 years in Benefits Administration or related operations role.
• Familiarity with benefits regulations and compliance requirements.
• Strong attention to detail and ability to manage multiple priorities.
• Proficiency in Microsoft Office Suite and workflow tools.
• Intellectual curiosity and willingness to learn emerging technologies.

• Key Skills:
o Technical Skills: Quality Audit, Technical Writing, Data Lifecycle
o Domain Knowledge: Benefits Administration, Carrier Connectivity & EDI
o Standards, Health and Benefits Plans, Open Enrollment Lifecycle & Communications
o Workplace Behavioural Skills: Learning Agility, Collaboration and Teamwork

How to apply

If you are interested in this role, then we’d love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information.

Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation.

If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.