The responsibilities of this job include, but are not limited to, the following:

• Supervising all Front Office employees;
• Registering and discharging patients accurately;
• Monitoring waiting room times and ensuring that all patients are registered and discharged within appropriate time frames;
• Collecting patient payments accurately;
• Answering incoming calls in a warm and friendly manner;
• Submitting monthly staffing schedule for all Front Office employees;
• Reviewing all Front Office reports;
• Implementing established procedures and policies;
• Assisting with training new Front Office employees;
• Ensuring daily deposits are completed correctly;
• Evaluating and completing employee performance evaluations as directed;
• Organizing and conducting Front Office staff meetings;
• Providing positive, warm and friendly customer service in all interactions;
• Fostering teamwork and a positive, professional atmosphere;
• Completing other duties as directed.

Minimum education and professional requirements include, but are not limited to, the following:

• Employee must be at least 18 years of age;
• High school graduate or equivalent;
• Keyboarding experience required;
• Excellent verbal and written communication skills;
• One year of clerical experience preferred;
• One year of supervisory experience preferred

Benefits and Other Compensation:

• Health, Dental and Vision insurance for employees and dependents

• Disability, Life and Long Term care insurance

• Employee Assistance Program, Flexible Spending accounts, 401(k) Retirement Plan (with employer match)

• Paid Annual Leave, Volunteer Time Off Pay, Bereavement Leave, Emergency Leave Bank

• Overtime Pay, Holiday Pay, Double time compensation for all holidays worked

• Discounted medical treatment at any Patient First location for employees and immediate family

• Bonuses include:     

- Recruitment bonus     

- Patient Care Performance bonus  (center employees only)     

- Weekend bonus (center employees only)