About the role

We are looking for a Partner Program Manager to manage one or several strategic partners within a broader partnership program.

This role sits at the intersection of partner management, program management, delivery management, and operations. The manager will act as the main operational point of contact for the partner, coordinating workstreams, tracking commitments, documents, timelines, risks, and escalations.

The main goal of the role is to drive partner work to completion: from commercial model alignment, site preparation, contractors, supply, deployment, and acceptance.

Key responsibilities

End-to-end partner management

• Act as the main operational point of contact for the partner.
• Guide the partner through qualification, solution design, commercial alignment, contracting, procurement, build, readiness, deployment, acceptance, and handover.
• Maintain a clear overview of all active partner locations.
• Track commitments from both the partner and internal teams.
• Capture open questions, decisions, blockers, risks, and next steps.
• Organize regular communication with the partner and internal stakeholders.

Internal team coordination

• Coordinate Legal, Finance, Accounting, Supply Chain, Procurement, Compliance, Internal Controls, Engineering, Platform, Network, Security, and other internal teams.
• Collect inputs from internal teams and communicate them to the partner in a structured and clear way.
• Collect responses, documents, and comments from the partner and route them to the responsible internal teams.
• Ensure open questions do not get stuck between teams.
• Escalate issues to the Program Manager when a decision, prioritization, or senior stakeholder involvement is required.

Documents and contracting process

• Coordinate document exchange between the partner, internal teams, and external advisors.
• Track the status of LOIs, Term Sheets, Definitive Agreements, POs, SOWs, MSAs, invoices, acceptance documents, and other related materials.
• Collect comments, edits, and inputs from different parties.
• Control document versions and approval status.
• Ensure the partner understands what is required, in which format, and by when.

Action items, timelines, and delivery

• Maintain a tracker of partner obligations and internal commitments toward the partner.
• Ensure each action item has an owner, deadline, and clear next step.
• Follow up on open questions and pending actions.
• Prepare meeting agendas, meeting notes, and follow-ups.
• Track progress on site readiness, contractors, supply, installation, deployment, and acceptance.

Reporting and visibility

• Maintain the partner status report.
• Keep the RAID log updated: risks, assumptions, issues, and dependencies.
• Update Jira, Confluence, trackers, and timelines.
• Prepare weekly status updates for the Program Manager and key stakeholders.
• Highlight blockers, delays, risks, and decisions that need to be made.

Requirements

• 5+ years of experience in project management, program management, delivery management, partner management, or vendor/customer-facing operations.
• Experience managing external partners, customers, suppliers, or contractors.
• Experience working in complex cross-functional projects.
• Strong stakeholder management, follow-up, and information-structuring skills.
• Ability to manage several parallel workstreams at the same time.
• Experience working with contractual or commercial documents: LOI, Term Sheet, MSA, SOW, PO, invoices, acceptance documents, or similar.
• Ability to manage status updates, meeting notes, action trackers, RAID logs, and timelines.
• Experience with Jira and Confluence or similar tools.
• Strong written and spoken English.
• Ability to work in uncertainty and help build processes while delivery is already in progress.
• Sufficient technical awareness to understand context without replacing architects or engineers.

Nice to haves

• Experience in cloud infrastructure, data centers, hardware infrastructure, telecom, enterprise IT, construction, supply chain, or large-scale infrastructure delivery.
• Experience working with international partners.
• Experience in strategic partnerships or partner onboarding.
• Experience with programs involving Legal, Finance, Procurement, Compliance, Engineering, and external contractors at the same time.
• Understanding of procurement, site readiness, deployment, commissioning, acceptance, or go-live processes.
• Understanding of B2B cloud, AI infrastructure, or data center delivery lifecycle.

We are looking for someone who:

• Can manage a partner, not just forward emails.
• Is comfortable with external communication.
• Can be persistent without being aggressive.
• Quickly understands where a task is stuck.
• Understands the difference between "discussed" and "agreed."
• Documents decisions in writing.
• Can structure problems clearly.
• Does not try to make decisions instead of the owners, but can drive questions to resolution.
• Can build trusted working relationships with the partner without becoming the partner's secretary or advocate.

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