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Position Summary

The Palliative Care Coordinator is responsible for modeling the Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation and for promoting the Compassus philosophy, using the 6 Pillars of Success as the foundation. S/he is responsible for upholding the Code of Ethical Conduct and for promoting positive working relationships within the company, among all departments, and all external stakeholders. The Palliative Care Coordinator is responsible for the patient chart, including establishing the chart upon the initial referral and the ongoing maintenance of documentation until the patient is discharged and the chart is closed in accordance with Medicare/Medicaid rules and regulations. S/he facilitates the flow of patient care from initial consultation to patient discharge, including patient scheduling and phone triage. Additionally, s/he is responsible for the submission and tracking of patient billing and maintenance of patient metrics.

Position Specific Responsibilities

• Supports agency and corporate policies, goals, and objectives.
• Attends and participates in staff meetings, educational programs and community events, as requested.
• Communicates identified needs and potential solutions to supervisor.
• Establishes patient chart.
• Ensures all referral documentation is signed and dated.
• Submits requests for medical records and hospital inpatient charts.
• Files documents accurately in corresponding patient charts, and thins charts as necessary.
• Schedules new and follow-up Community Palliative Care visits.
• Confirms appointments with Community Palliative Care patients the day before the scheduled visit.
• Answers incoming telephone calls, takes accurate messages, and transfers calls appropriately.
• Rotates deceased/discharged patient charts from active chart status, and establishes deceased/discharged patient files.
• Performs billing tasks as outlined in the Palliative Care Guideline: Preparation for Submission of Palliative Care Bills.
• Coordinates communications with the members of the Palliative Care service.
• Communicates effectively with members of Palliative Care service, patients, families, and the community.
• Transfers phone system to secondary system as appropriate.
• Faxes documentation of Palliative Care encounters to attending physician/Primary Care Physician.
• Performs other duties as assigned.

Education and/or Experience

• High school diploma or GED required.
• Two (2) to three (3) years of related experience highly preferred.
• Experience as a Licensed Practical/Vocational Nurse preferred.

Skills

• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
• Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from leaders, team members, investors, and external parties. Strong written and verbal communications.
• Other Skills and Abilities: Ability to understand, read, write, and speak English. Articulates and embraces integrated healthcare at home philosophy.

Physical Demands and Work Environment: The demands of this role necessitate a team member to effectively perform essential functions. Adaptations can be made to accommodate team members with disabilities. Regular standing, walking, and manual dexterity are fundamental, along with the ability to lift and move objects up to 25 pounds. Visual acuity requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. This description provides a general overview and may vary by role and department, capturing the nuanced demands and conditions inherent to positions in our organization.

At Compassus, including all Compassus affiliates, diversity, equity, and inclusion are fundamental to our Pillars of Success. We are committed to creating a fair work environment where our team members feel welcomed, highly valued, and respected. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Estimated salary range $15.45 - $24.26 / hour. Actual salary will vary by geographic location and experience.

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Build a Rewarding Career with Compassus
At Compassus, we care for our team members as much as we care for our patients and their families. Through our Care for Who I Am culture, we show compassion, respect, and appreciation for every individual. Embark on a career that cares for you while you care for others.

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We’re dedicated to helping you grow and succeed. Whether you’re pursuing leadership roles, specialized training, or exploring new career paths, we provide the tools and support you need to thrive.

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•  Meaningful Work: Make an impact every day by honoring the quality of life of our patients, supporting them and their families with compassion, and creating moments that truly matter. 
• Career Development: Access leadership pathways, mentorship, and personalized professional development.
• Innovation Meets Compassion: Collaborate with a supportive team using the latest tools and technologies to deliver exceptional care.
• Enhanced Benefits: Enjoy competitive pay, flexible time off, tuition reimbursement, and wellness programs designed for your well-being.
• Recognition and Support: Be celebrated for your contributions through recognition programs that honor your dedication.
• A Culture of Belonging: Thrive in a culture where you can be your authentic self, valued for your unique contributions and supported in a community that embraces diversity and inclusion.

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