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Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers. 

Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.  

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work. 

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 global colleagues. 

Purpose of the job

The People & Culture Advisor plays a key role in providing high-quality, professional people support across designated business areas. The role focuses on employee relations, organisational change, manager coaching and advisory support, people insights, recruitment support and compliance activities. The Advisor will act as a trusted partner to managers, ensuring a consistent, fair and commercially focused approach to people matters while contributing to positive employee experience and supporting delivery of People Plan priorities.

Key Responsibilities

·       Lead end-to-end management of employee relations cases including disciplinary, grievance, performance, probation, absence, including occupational health referrals, family leave and flexible working matters.

·       Provide pragmatic, commercially focused advice to managers and coach them to build capability, confidence and consistency in people management.

·       Support investigations, hearings and consultation processes, escalating complex or high-risk matters where appropriate.

·       Lead and support organisational change activities and redundancy consultations, including preparation of documentation and guidance on process and approach.

·       Use Workday and other people data sources to identify trends in employee relations, absence, attrition and engagement, providing actionable insights and recommendations.

·       Support delivery of annual people processes including performance, talent, reward and engagement cycles and implementation of People Plan priorities.

·       Support UK immigration and sponsorship processes, including visa guidance, Certificates of Sponsorship (CoS), visa renewals and compliance monitoring.

·       Build effective working relationships with managers and leaders and act as a trusted People & Culture Advisor within defined scope.

·       Support compliance activities including, Subject Access Requests (SARs), visa administration and governance requirements.

·       Maintain accurate documentation and case records and ensure activities are managed in line with company policy and employment legislation.

·       Contribute to People & Culture projects, continuous improvement initiatives and the adoption of AI and digital tools to improve efficiency, insight generation and quality of outputs.

·       Support People & Culture Advisor administration, including shared inbox management, SMCR, absence analysis, and EAP new joiner and leaver records.

• Administer the monthly payroll process for Kells, managing the full employee lifecycle from onboarding and system set-up through to offboarding and leaver administration.

·       Partner with the UK Payroll team to ensure the accurate and timely administration of Kells payroll.

·       Coordinate and administer employee APA qualification examinations on a monthly basis.

·       Manage employee benefits in Ireland, including Referral Schemes, Car Allowance, Cycle to Work Scheme, Kudos, Travel Allowance, and VHI Health Insurance.

·       Act as the primary contact for the Central Statistics Office (CSO), providing required data on earnings, hours worked, and employment costs.

·       Ensure risk register data is kept up to date on decision focus.

• Review and update allocated Irish P&C policies and procedures to ensure compliance with current legislation and alignment with P&C strategy and business priorities.

·       Manage petty cash and maintain accurate records of transactions.

• Occasional travel to the Haywards Heath / London office (dependent on base location).

·       Build strong relationships with Head of P&C Insurance (UK Based) and Sr. Business Partner in Cape Town to ensure alignment of the operational areas across the locations.

Key Skills

·       Strong HR generalist experience within a complex organisation with proven employee relations expertise.

·       Experience managing end-to-end employee relations cases independently.

·       Experience supporting organisational change and restructuring activity.

·       Sound knowledge of employment law and HR best practice in both Ireland and the UK.

·       Experience coaching and advising managers at varying levels.

·       Strong stakeholder management and communication skills.

·       Experience using people data and insights to identify trends and support decision-making.

·       Experience with HR systems, ideally Workday.

·       Experience handling sponsorship and visa processes is highly desirable.

·       Ability to manage competing priorities in a fast-paced environment.

·       CIPD Level 5 qualified, part-qualified or equivalent experience.

• Strong attention to detail and the ability to maintain accuracy when handling sensitive and confidential information.

·       Comfortable using AI and digital tools to enhance efficiency, insight generation and quality of outputs.

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About us: Our story

Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance.

The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers.

We have more than 25 years’ experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include: Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally.

Equal Opportunities: Our commitment to inclusion

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

If you need any extra support throughout the interview process, then please email us at [email protected]

Reward & Benefits: What's in it for me?

You can look forward to a competitive salary and benefit plan including but not limited to:

• Employee Assistance Programme (EAP)

• Priority Pass Membership

• Workplace Pension Scheme with company contributions

• VHI Healthcare Membership

• Group Life Assurance (4× annual salary)

• Cycle to Work Scheme

• Length of Service Awards

• Vision Care Allowance

• Free onsite parking in Kells