Overnight Key Holder and BevMo! Operations

• Act as the on-site key holder during assigned overnight hours in the absence of store management.

• Maintain a visible, calm and accountable presence; respond appropriately to unusual events and escalate safety, security, staffing or operational concerns.

• Support customers and delivery operations with helpful, accurate service, including product guidance when needed.

• Follow age-verification requirements and all applicable alcohol-sale policies without exception.

• Maintain store readiness and cleanliness across the sales floor, stockroom, lockers, restrooms and shared work areas.

• Support inventory activities, including replenishment, counts, discrepancy identification and organized storage.

Starbucks Operations and Standards Leadership

• Work primarily within the Starbucks operation during designated overnight hours, preparing beverages and food items accurately, efficiently and to recipe and presentation standards.

• Model Starbucks and Gopuff values, routines and service expectations while maintaining a positive, respectful work environment.

• Complete assigned Starbucks opening, closing, cleaning, restocking, dating, rotation, inventory and readiness tasks.

• Monitor product availability and condition; identify out-of-stock, quality, equipment or inventory issues and communicate them promptly to the Site Leader or designated Starbucks leader.

• Maintain required logs, checklists and operational records accurately and on time.

• Help ensure the Starbucks workspace is safe, organized, stocked and prepared for the incoming daypart and leadership team.

Role Boundaries

• Supports task coordination within assigned work, but does not own labor planning, schedules or full café shift deployment.

• Escalates material food-safety, security, employee-relations, equipment and service concerns to the designated manager.

• May perform other key-holder, retail or Starbucks duties based on business needs and completed training.

• 1+ year of experience in retail, grocery, restaurant, café, military or a comparable fast-paced environment; prior key-holder or informal leadership experience preferred.

• Starbucks, licensed-store or other high-volume café experience strongly preferred.

• Ability to become fully trained and certified on required Starbucks beverage, food-safety and operating standards.

• Food-handler certification required where applicable; ServSafe certification preferred.

• Basic math skills and demonstrated accuracy with cash handling.

• A welcoming, team-oriented approach and the confidence to provide clear, respectful, standards-based guidance.

• Strong attention to detail and ability to follow multi-step processes consistently.

• Ability to learn and use current store, delivery and café technology.

• Ability to work independently while knowing when to escalate or ask for support.

• High school diploma or equivalent.