Job Type: Fulltime

Location: Pune

Responsibilities:

• Liaise with client application lead for day-to-day activities.
• Work in L2 support and Enhancements for issues related to Oracle ​A​RCS
• Tickets tracking, resolving and SLA management
• Suggest Best Practices & improvements in the current ARCS landscape 
• Attend all internal and client meetings.
• Coordinate with other teams, business users, Vendor (e.g. Oracle)
• Help in patching and monthly closure activities.
• Documenting and Maintaining SOPs and KEDB
• ​24x7 support for P1 issues.
• Raise risks/issues (if any) on ti​me.

Skills & Experience Required:

• 10+ years of hands-on experience in L2 Application Support and Enhancements for Oracle ​A​RCS
• Well versed ​in with ​ARCS Architecture and Business processes of Reconciliation, Transaction Matching 
• Experience in understanding current architecture and ​​p​roviding improvement suggestions
• Hands on experience in ​r​esolving tickets and meeting SLAs
• Excellent communication skills
• Ready to work 3pm to 12 midnight IST shift

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