The Operations Trainer is responsible for training, coaching, and supporting employees in Operations. This role ensures that team members follow standard operating procedures (SOPs), meet quality and safety standards, and are equipped with the skills required to perform their tasks efficiently and accurately. The Operations Trainer works closely with Operations/Logistics, Quality, and Team Leads, to onboard new employees, upskill existing staff, and support continuous improvement initiatives.

Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Effectively train, certify, and provide guidance to new hires and transferring personnel on day-to-day processes in a manufacturing/warehouse environment.

• Prepare, schedule, and conduct hands-on training with related documentation.

• Provide guidance and mentoring for existing personnel to further develop their skills, improve accuracy, and increase efficiency in Operations.

• Continuously identify opportunities to improve the overall success of Operations.

• Assist Training Supervisor to implement process improvements and new procedures related to operational activities.

• Proactively identify areas for training improvement related to quality, safety, and productivity.

• Accurately interpret, input, and verify data in application-based systems.

• Read, comprehend, and adhere to written work instructions, SOP’s, etc.

• Adhere to all safety policies and procedures and always promote a safe work environment, including (e.g., equipment use, safe material handling).

• Accomplish other duties as assigned to support overall Operations performance.

Competencies (Knowledge and Skills needed for this position.)

• Able to communicate clearly with all employees, both in person and in writing

• Able to read, write, and speak English to understand work instructions, safety rules, and training materials

• Basic computer skills, including but not limited to navigation, typing, email, and simple data entry within systems

• Able to follow documented guidelines, procedures, and processes

• Comfortable working in a busy, fast-paced environment with changing priorities and workloads

• Able to work well independently with minimal supervision and as part of a team

• Able to follow all written and verbal instructions and help others understand and follow them as well

• Strong attention to detail with ability to work quickly while keeping a high level of accuracy

• Able to observe and evaluate how well trainees are learning tasks and give simple, clear feedback to help them improve

• Willing and able to adjust to changes in tasks, priorities, and schedules to meet business needs

Desired Qualifications

Required Education:

• High School Diploma/GED

Preferred Education:

Preferred Experience:

• Familiarity with audio and visual products (e.g., hearing aids, gaming equipment, enterprise audio and visual solutions)

• Experience working with or supporting a Warehouse Management System (D365) or another WMS.

• Familiarity with quality and safety standards in a warehouse/distribution environment (e.g., dock safety, proper packaging and labeling, basic compliance requirements)

• Able to safely handle materials, move product, and use common warehouse equipment (e.g., forklifts, pallet jacks)

• Familiarity with working in a regulated environment and following documented procedures (e.g., ISO standards, FDA, or other applicable regulations)

Travel: 0%

Other:

Other Information

Direct reports:

N/A

Indirect reports:

N/A

Working Environment:

Warehouse, Production facility, and office environment

Physical Demands:

Able to stand or sit for long periods of time.

Able to lift 25 pounds by self or 50+ pounds with a team lift. (i.e. sitting, standing, lifting, bending, reaching, etc)
 

Position Type and Expected Hours of Work:

Full-time position. The standard schedule is Monday-Friday during regular business hours, with occasional overtime, as needed. Based on operational needs, this role may be required to flex start and end times to provide training across multiple shifts.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We are committed to an inclusive recruitment process

GN ReSound welcomes applicants from all backgrounds and applicants will receive equal consideration for employment. We make life sound better by developing intelligent sound solutions that transform lives through the power of sound, enabling you to hear more, do more & be more than you ever thought possible. Our integrated headset and communications solutions assist professionals in all types of businesses in being more productive. Our wireless headsets are designed to fit any lifestyle - from sports enthusiasts to commuters and office workers. Jabra is part of the GN group, which operates in more than 90 countries across the world. Founded in 1869, GN group today has more than 7,000 employees. 

Pay Transparency Notice: 

Depending on your work location, the target hourly rate for this position can range from $24.00 to $28.00 an hour.  In addition, you may be eligible for a discretionary bonus.  Compensation for roles at GN depend on a wide array of factors including but not limited to location, role, skill set, and level of experience.  To remain competitive, GN offers a competitive benefits package, including discretionary bonuses, health insurance, a 401(k) plan, paid time off and paid holidays.

E-Verify

GN Hearing / ReSound participates in E-Verify. View the E-Verify poster here.  View the Right to Work poster here.

Disability Accommodation

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected]. This email is provided for the purpose of supporting applicants who have a disability that prevents them from being able to apply online. Only emails received for this purpose will be returned. Emails left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.