About You and The Role

Every new Zipline site brings fast, reliable access to essential medical products closer to the people who need them. But a site is not ready simply because construction is complete. It is ready when the people are trained, the systems are tested, the approvals are secured, and the operation can deliver safely and reliably from its first flight onward.

We are hiring an Operations Readiness Program Manager to lead new Long Range Platform launches across Côte d’Ivoire. You will own country-level readiness for multiple concurrent site launches—making launch decisions, driving cross-functional alignment, and raising the operational bar so sites launch faster, safer, and scale reliably. This work directly enables Zipline’s mission to build an instant delivery system that delivers critical medical and commercial goods across hard-to-reach regions; your success reduces time-to-service, increases launch reliability, and ensures safe, certified flight operations in challenging field environments.

What You'll Do

• Own operational readiness for Long Range Platform launches within a country, ensuring every site is prepared to launch safely, effectively, and operate successfully at scale.
• Manage readiness across multiple concurrent site launches, tracking dependencies, risks, milestones, and launch-critical deliverables through structured readiness reviews, risk assessments, and escalation mechanisms.
• Define and manage readiness milestones covering staffing, training, regulatory approvals, facility activation, community engagement, engineering readiness, equipment deployment, and launch support.
• Partner with Recruiting, Academy, and Country Leadership to ensure operational teams are hired, onboarded, trained, and prepared to meet launch timelines.
• Collaborate with Partnerships teams to support health facility onboarding, training, and launch readiness across new service areas.
• Coordinate with Supply Chain and Procurement teams to ensure all sites are equipped with the inventory, equipment, and materials required for launch.
• Partner with Construction and Engineering teams to ensure facilities, infrastructure, and Zipline systems are activated and ready to support first flight.
• Drive post-launch reviews and continuous improvement efforts that strengthen launch quality, operational readiness, and long-term site performance.

What You'll Bring

• 8+ years of experience in program management, operations, or deployment enablement in a complex, technical, or field-based environment.
• Experience managing complex cross-functional initiatives involving multiple stakeholders, competing priorities, and aggressive timelines.
• Exceptional program management and organizational skills.
• Strong operational judgment and the ability to distinguish between activities being completed and true operational readiness.
• Strong stakeholder management and communication skills, with the ability to create alignment and drive decisions across teams with competing priorities.
• Ability to build structure and create clarity in environments with incomplete information.
• High ownership, resilience, and persistence in fast-moving environments.
• Willingness to travel extensively and spend time in the field during launch and scale-up.
• Bilingual fluency in French and English, and authorization to work in Côte d'Ivoire.

What Else You Need To Know

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!