Non-Conforming Technician   

Full-time | Quality Assurance | Location – Olathe, KS, 66022 

The Non-conforming technician is a hands-on position responsible for processing daily Non-conformance, noting all discrepancies in the QA database. Sorting N/C returns from TVH DC’s. Follow-up with materials on all discrepancies, obtain return authorizations, and assist TVH materials dept. to insure future compliance. 

YOUR ROLE AND RESPONSIBILITIES

• 30%; Process daily nonconformance from Kansas warehouse. Performs detailed evaluation of product and accurately documents accordingly.

• 30%; Fields customer initiated claims concerning product quality in general. Evaluates said product to verify conformance in workmanship, construction, function and overall integrity as required by engineering specifications or OEM samples.

• 15%; Process daily defective returns from Kansas warehouse. Performs detailed evaluation of product and accurately documents accordingly.  Suggests final disposition of product. 

• 10%; Follows up non-conformances with the Materials group. Give detailed reasons with QA reports, obtain return authorizations, packing slips, inventory adjustments and final disposition of product. 

• 10%; Disposition non-conformances from all TVH distribution centers using the same methods and tools as the Kansas warehouse.

• 5%; Follows up rejected defective returns through CRM with sales. Give detailed reasons, photos and options for return to the customer.   

PHYSICAL DEMANDS

You must be able to perform the essential functions of the role, with or without reasonable accommodation. This role requires frequent standing and walking, repetitive motion, and use of hands and arms for reaching, grasping, lifting, pushing, and pulling from floor to overhead. Regular bending, stooping, kneeling, and crouching are required; occasional sitting, climbing, or balancing may occur.

You must be able to lift and/or move up to 15 pounds regularly, up to 40 pounds frequently, and over 50 pounds occasionally. Team lifting or material handling equipment is required for items over 50 pounds.

HOW TO SUCCEED

• Must possess some mechanical knowledge of fork truck or automobile workings, excellent computer skills. 

• English language required.

• A+, Access, Word, Excel and CRM skills.

• General understanding of part fit and function as related to product.  

WHAT'S IN IT FOR YOU
You'll be part of a people-centric culture where your well-being truly matters. Our comprehensive benefits package includes medical, dental, and vision coverage, along with unique perks like an onsite health clinic and an exceptional dollar-for-dollar 401(k) match up to 6%.
At our headquarters, you'll enjoy an onsite preschool, a full-service restaurant, and access to an onsite gym to help you stay active and energized. We also foster connection through regular team events and a collaborative, welcoming environment.
We also offer:

• Opportunities for professional development, including access to LinkedIn Learning and a variety of in-house and external training programs

• The chance to grow both personally and professionally in a dynamic, scale-up environment, backed by the strength and stability of a global company, TVH

PEOPLE ARE AT OUR HEART

TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.

ABOUT TVH

TVH is a global one stop shop for spare parts and accessories for forklift trucks, industrial equipment, and agricultural machinery.

Our 4600 colleagues are the strength, heart and soul of TVH. We are a dynamic team, where initiative and entrepreneurship are valued, and innovation takes center stage.

> APPLY NOW!