What this Job Entails:

The Network Operations Engineer I is a network and server support engineer for CDN cluster environments. This position requires the ability to work independently with a high level of accuracy and attention to detail.

Scope: 

• Applies company policies and procedures to resolve routine issues

• Works on problems of limited scope

• Receives detailed instructions

Your Roles and Responsibilities:

• Provide support for global production content delivery network deployments

• Understanding of production and corporate network and internet peering strategies

• Understanding of server hardware technologies relative to content delivery performance and capacity

• Day-to-day activities involve working on multiple vendor servers and various software and hardware issues

• Assist with traffic and any other queries raised by ISP/partners

• Support team in handling switches for any incidents such as input errors, CRC, RMA etc. 

• Work with ISP/vendors on fixing any issues related to network 

• Participate in 24/7 support with other teams across the globe. Some weekend work may be required. 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds stable working relationships internally

• Follows standard practice and procedures when analyzing situations or data

• Understanding of fiber-optic technology including cable types, connector types, optic types, patch panels, and optical transport technologies

• Understanding of preparing root cause analysis for any network and server outages Programming and scripting capabilities 

• Strong communication skills, including the ability to work with service providers, colocation facilities, and ISPs around the world

Preferred Qualifications: 

• Experience working in a multi-vendor network environment. 

• Network certifications, including server level certifications 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers