The Network Engineer II- OSC is primarily responsible for the support of internal and customer physical and virtual networking, and firewall management with a fundamental understanding of those specialties including any associated automation. The candidate must demonstrate the ability to successfully analyze and perform technical and process based problem resolution with an emphasis on customer satisfaction. The candidate must be well versed in Network technologies and display a desire to continuously grow and improve both technical and soft skills. This position is a part of the Operations Service Center, a 7 x 24 x 365 organization, which means the position requires shift work.

RESPONSIBILITIES, other duties may be assigned.

• Be a part of a 24x7x365 Operations Service Center and be flexible in availability as needed
• Troubleshoot & support networking concepts and protocols such as: BGP, OSPF, VLAN/PVLAN, STP, HSRP/VRRP, IP sub-netting, and routing while increasing your understanding of a wider set of protocols and advanced technologies
• Configure, test and troubleshoot on platforms like ASR 9000, Nexus 7000 –Nexus 9000s•Engineer and test DDOS and traffic mitigation techniques and solutions
• Demonstrate current industry knowledge as it pertains to the following; Management of peering/IX/NAP issues, a proficient level of understanding in contemporary network architectures, networking security protocols/procedures, and network scaling/capacity issues
• Work with Cisco routing and switching platforms like Catalyst 6500/7600, ASR 9000, Nexus
• Manage assigned tickets to ensure SLA compliance and customer satisfaction
• Troubleshoot network port configuration issues
• Understand prefix and access lists, read and comprehend traceroutes
• Create A, C, and MX records using basic knowledge of DNS
• Maintain/troubleshoot VPN’s and ability to check Phase 1 and Phase 2•Triage and escalate tickets according to QTS policy
• Conduct firewall rule changes

BASIC QUALIFICATIONS

• BS degree in Computer Science, Management Information Systems, Engineering or other related field or equivalent professional experience
• Five or more years of progressive IT engineering experience
• Three or more years of professional network engineering experience
• Solid proficiency with at least two of the following protocols: BGP, OSPF, HSRP, EIGRP, MPLS
• Solid understanding of anti-DDoS and IPS/IDS solutions
• CCNA certification (or equivalent)
• US Citizenship for this position is required by law due to federal customer contracts

PREFERRED QUALIFICATIONS

• Two or more years of experience with a Service provider, preferably in a Data Center environment
• CCNP certification
• Experience working with network security components such as firewalls, VPNs, load balancers, IPS/IDS
• Advanced skill level with Cisco iOS, iOS-XR, and/or Nexus OS (NX-OS)
• Hands on experience configuring, testing, troubleshooting on Cisco routing, switching, and security platforms like Cisco Catalyst 6500/7600, Nexus 9000/7000, and ASR 9000.

KNOWLEDGE, SKILLS AND ABILITIES

• Strong communication skills. Ability to convey technical requirements and concepts to technical and non-technical clients and corporate audience
• Excellent written and oral communications, problem solving and process management skills
• Ability to work well within a team environment in a matrixed organization
• Strong interpersonal skills with the ability to interface with all levels of the organization

TOTAL REWARDS

This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.

This position is Bonus eligible.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action.  We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings.  We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.  We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.