À propos de ce poste Mystery Shopper chez Tsmg
Tsmg · Rome
Project Overview
We are looking for Mystery Shoppers to evaluate the dining experience at selected restaurants. The aim is to assess service quality, staff knowledge, and overall guest satisfaction.
We are looking for Mystery Shoppers to evaluate the dining experience at selected restaurants. The aim is to assess service quality, staff knowledge, and overall guest satisfaction.
Key Responsibilities
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Drinks
-
Starters
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Main courses
-
Dessert
- Starters, drinks, and desserts may be shared or ordered individually.
- Choose different meals and drinks to allow staff the opportunity to suggest additional items before being asked.
- Mention a pretend allergy during the visit and observe how staff respond.
- Make an additional purchase at the bar during the visit.
- Observe staff interactions, service timing, and overall guest experience.
- Take photos where appropriate and keep all receipts.
Reporting Requirements
Requirements
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