Jobs Companies Payjoy Merchant Operations Representative

À propos de ce poste Merchant Operations Representative chez Payjoy

Payjoy · Hybride · Jakarta
About PayJoy
 
PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success.  Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system.  Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life.  PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
 
This role

The Merchant Operations Representative is responsible for running and maintaining processes linked with our commercial team and merchants, providing administrative support, guarantees the effective admin/merchant/clerk (partners) onboarding process, identifying potential risks in current processes, and providing insights to stakeholders. 

Responsibilities

  • Handle partners’ queries, support requests, and operational coordination. Act as a subject matter expert regarding specific issues and concerns raised by the partners. 
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Manage merchant/partner onboarding, including merchants' documentation in order and filed to facilitate the search when needed (official letters, complaints, etc.), data entry, and record-keeping. 
  • Provide technical guidance to the customer on using a product or service effectively and efficiently.
  • Document and escalate issues they encounter with the merchant console and escalate complex issues to higher-level support personnel.
  •  Oversee store-related tasks, including creation, closure, and clerk management. 
  • Own the partner communication channel and NPS, by chats, Whatsapp and social networks.
  • Provide a weekly report (during a meeting or through a template) and recommendations for better merchant experience for the related managers.
  •  

    Requirements

  • Bachelor's degree in industrial engineering, administration, or a related field.
  • More than 1 year of experience in support and/or account management in sectors such as telecommunications, retail, and/or finance.
  • Self-orientation, drive, and ability to communicate clearly and persuasively to customers.
  • Strong technology skills (MS Office, CRMs, SQL, Google Suite or Office, especially Excel, etc.) and ZOHO, Zendesk, and other CRM systems
  • Ability to communicate their ideas assertively, solve problems effectively, and maintain a constant focus on continuous improvement.
  •  

    Benefits

  • 100% Company Funded : Private Health Insurance for employee and immediate family
  • 20 days vacation
  • Phone finance, Headphone, home office equipment and wellness perks.
  • $2,000 USD annual Co-working Travel perk
  • $2,000 USD annual Professional Development perk

  • PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
     
     
    Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening
    Prêt à postuler chez Payjoy ?
    Postuler chez Payjoy

    Emplois similaires

    Payjoy
    Analista Comercial
    Payjoy
    ⚡ Postuler tôt Mexico City, CDMX Hybride MXN 2,000–MXN 2,000
    ● Nouveau 👁 Vu ✓ Postulé il y a 16 h
    Payjoy
    Business Analytics Specialist
    Payjoy
    ⚡ Postuler tôt Bogotá, Bogotá D.C. Hybride
    ● Nouveau 👁 Vu ✓ Postulé il y a 1 j
    Payjoy
    Project Manager
    Payjoy
    ⚡ Postuler tôt Mexico City, CDMX Hybride MXN 2,000–MXN 2,000
    ● Nouveau 👁 Vu ✓ Postulé il y a 3 j
    Payjoy
    Financial Planning & Analysis Manager
    Payjoy
    ⚡ Postuler tôt Bogotá, Bogotá D.C. Hybride
    ● Nouveau 👁 Vu ✓ Postulé il y a 4 j
    Payjoy
    CRO - Digital Experience Manager
    Payjoy
    ⚡ Postuler tôt Bogotá, Bogotá D.C. Hybride
    ● Nouveau 👁 Vu ✓ Postulé il y a 4 j
    Payjoy
    Corporate Paralegal
    Payjoy
    ⚡ Postuler tôt San Francisco, CA Hybride
    ● Nouveau 👁 Vu ✓ Postulé il y a 4 j
    Payjoy
    Retail Development Specialist
    Payjoy
    ⚡ Postuler tôt Mexico City, CDMX Hybride
    ● Nouveau 👁 Vu ✓ Postulé il y a 4 j
    Payjoy
    Key Account Manager (SMB's)
    Payjoy
    ⚡ Postuler tôt Mexico City, CDMX Hybride
    ● Nouveau 👁 Vu ✓ Postulé il y a 4 j
    Payjoy
    Executive Assistant to the General Counsel
    Payjoy
    ⚡ Postuler tôt Mexico City, CDMX Hybride
    ● Nouveau 👁 Vu ✓ Postulé il y a 4 j

    Inscrivez-vous pour des suggestions adaptées aux emplois que vous ouvrez et aux recherches que vous enregistrez.

    Plus d’emplois chez Payjoy

    Voir tous les emplois chez Payjoy →

    Postuler maintenant
    🤖

    Doucement — un instant

    JobsRadar a été conçu pour de vraies personnes qui traversent une période difficile dans leur recherche d’emploi — pas pour des requêtes automatisées. Vous cliquez beaucoup trop vite et vous êtes maintenant temporairement bloqué.

    Revenez plus tard. Si vous cherchez réellement un emploi, nous sommes de votre côté — agissez simplement comme un être humain.

    Catch your next role the second it’s posted.

    Create a free account and we’ll watch the boards for you — the instant a job matches your search, it lands in your inbox or Telegram. No digging, no refreshing.

    Create free account

    Free forever · takes 30 seconds · already have one?

    Prenez une longueur d’avance dans votre recherche d’emploi.

    Rejoignez notre canal Telegram pour ce qui vous aide à décrocher le poste — références salariales, le pouls hebdomadaire du marché et les annonces de nouveautés. Pas de spam, que du signal.

    Rejoindre le canal — c’est gratuit