The Medical Science Liaison (MSL) plays a critical role in supporting the quality use of medicines by providing timely, accurate and balanced scientific information to external stakeholders in infectious diseases. This field-based role requires a two-way dialogue to support appropriate and evidence-based use of the companies anti-infectives product(s) in alignment with antimicrobial stewardship (AMS) principals and both company and industry compliance standards. The MSL will engage with healthcare professionals, healthcare organisations and other relevant stakeholders as appropriate to facilitate scientific exchange, generate insights, and support initiatives aimed to enhance patient care. 

Key responsibilities

• Build and maintain ethical, peer-to-peer relationships with external experts, including infectious diseases physicians, respiratory and intensive care physicians, microbiologists, AMS leads and hospital pharmacists.
• Provide balanced, accurate and up-to-date medical and scientific information in response to unsolicited enquiries.
• Capture and report scientific and clinical insights to inform medical strategy, unmet needs, evidence generation and policy development.
• Identify and collaborate with Key Opinion Leaders (KOLs) and clinical experts in support of advisory boards, expert meetings and educational programs.

Medical Planning & Execution:

• Develop and maintain scientific and medical expertise in the field of antimicrobial and anti-infective therapy.
• Engage with KOLs, clinicians, and healthcare professionals to build partnerships and establish the product’s scientific credibility.
• Map treatment pathways and protocols within hospitals and healthcare settings.
• Conduct scientific exchange with healthcare professionals to support evidence-based practices and place in therapy.
• Ensure the appropriate and compliant dissemination of scientific data and medical information.
• Provide medical training and education to internal teams, including the sales and marketing team as required.
• Develop and deliver medical presentations and facilitate discussions at key medical meetings and conferences.

Medical Support & Customer Engagement

• Provide insights to the cross functional team in support of quality use of Link’s anti-infectives products.
• Support medical education activities, including symposia, webinars, and key opinion leader (KOL) engagements.

• Attend scientific conferences, medical meetings and institutional engagement to represent Link Healthcare’s scientific interests appropriately.
• Provide therapeutic area training and scientific support to cross-functional colleagues in accordance with company and country policies as required.

Regulatory & Compliance

• Escalate any adverse events reports, product quality complaints, or compliance concerns to the appropriate pathways within required timelines.
• Participate in and complete audits, training and compliance processes as required by company and/or regulatory requirements within required timelines and as per ethical standards.

Key Competencies and Skills

1. Strategic Planning & Execution

 Medical Plan Implementation – Contribute to the on-time creation and support per plan execution of annual medical plans, in alignment with cross-functional objectives.

2 Medical Support & Customer Engagement

• Insights – Deliver at least 6 actionable insights per month. Insights should be of suitable quality to share with Link Healthcare’s alliance partner.
• Conference & Event Participation – Ensure strong medical presence at all major industry conferences relevant to the product portfolio.

3. Regulatory & Compliance

• Compliance Adherence – Ensure 100% compliance with Medicines Australia Code of Conduct, regulatory requirements, and internal SOPs.

4. Financial & Performance Management

• Budget Management – Ensure sufficient advance travel planning to ensure optimal availability, cost- effectiveness and alignment with travel policies.

Knowledge, Compliance & Regulatory:

• Ensure all medical activities align with Australian Antimicrobial Stewardship principals, company policies, industry regulations, and Medicines Australia/Medicines New Zealand codes.
• Maintain up-to-date knowledge of Link Healthcare’s standard operating procedures and policies and ensure compliance at all time
• Comply with Link Pharmacovigilance requirements as per training
• Ensure that duties are carry out in adherence to GCP regulations
• Ensure every team member can work in a safe and healthy work environment
• Contributes to a Quality-focused mindset; Quality is everyone’s responsibility

Administration

• Ensure filing and documentation is up-to-date and in compliant with standard processes and formats.
• Complete required reports within designated timeframes (e.g. expenses, product samples etc.)
• Participate in meetings as needed
• Liaise with management and staff to ensure projects are conducted efficiently
• Communicate with staff & management using proper channels

Additional Duties

The list of duties is not intended to be exhaustive but gives a general indication of the tasks involved. It is the nature of the Company that tasks and responsibilities are in many circumstances, unpredictable and varied. All employees are therefore expected to work in a flexible way when the occasion arises and acknowledge that tasks not specifically covered in their job profile are not excluded.

Requirements

• Advanced degree (PharmD, PhD, MD) in a relevant scientific or healthcare discipline.
• Strong understanding of Antimicrobial Stewardship (AMS) policies and hospital treatment protocols.
• Excellent communication and presentation skills with the ability to engage and influence stakeholders.
• Ability to work independently and collaboratively within cross-functional teams.
• Willingness to travel extensively across ANZ as required.