Essential Functions:

Patient Care:

• Assist medical staff in conducting patient assessments, including obtaining vital signs.
• Prepare examination rooms and ensure they are stocked with necessary supplies and equipment.
• Provide patient literature on substance use disorders, treatment options, and medication management as directed by medical staff.
• Maintain patient confidentiality and always adhere to HIPAA and 42 CFR regulations.

Administrative Support:

• Schedule patient appointments and coordinate with healthcare providers as necessary.
• Assist with medical record documentation, including entering patient data into electronic health records (EHR) systems.
• Manage incoming calls and inquiries from patients, healthcare professionals, and external parties.
• Process medication refill requests and coordinate with pharmacies as needed.
• Complete administrative tasks such as filing, faxing, and scanning documents.
• Responsible for collecting copayments.
• Obtain prior authorizations.

Clinic Operations:

• Collaborate with medical staff and other team members to ensure efficient clinic operations.
• Assist in maintaining cleanliness and organization of clinical areas, including disposal of biohazardous materials.
• Adhere to infection control protocols and ensure compliance with clinic policies and procedures.

Patient Outreach and Referral Coordination:

• Manage referral work queues and ensure timely processing of referrals.
• Coordinate scheduling and communication with patients and providers.
• Conduct outreach to patients regarding referrals, preventive care, follow-up appointments, and treatment engagement.
• Track referral outcomes, outreach efforts, and barriers to care.

Collaboration and Communication:

• Collaborate with interdisciplinary care team members to support coordinated patient care.
• Participate in team meetings, case reviews, and care coordination activities.
• Serve as a resource for patients and families navigating treatment and support services.

Medication Coordination and Inventory Management:

• Coordinate medication ordering, procurement, inventory management, and storage of specialty medications, including Vivitrol and Suboxone.
• Maintain accurate medication schedules and inventory records.
• Collaborate with providers and pharmacies regarding medication-related questions, refills, and adherence concerns.
• Document medication-related activities and generate reports as needed.
• Ensure compliance with regulatory requirements, pharmacy laws, and institutional policies governing medication management.

Education and Experience

• Required: Completion of a formal, post-secondary clinical training program (ex. Medical Assistant, EMT, Paramedic, Nursing Assistant) OR Matriculation in, or graduate of, an Associate’s or Bachelor’s degree program in nursing (RN). Nursing students must have completed fundamentals of nursing, skills lab, and at least one clinical rotation in medical / surgical nursing.
• Preferred: Certificate, Diploma or Associates Degree in Medical Assisting from an accredited program.

Certification/Training

• CPR training preferred

Job Knowledge and Skills 

• Effective verbal and written communication skills.
• Knowledge of insurance prior authorization processes.
• Demonstrated problem-solving skills.
• Ability to work collaboratively with others.
• Ability to address issues professionally and appropriately.
• Strong customer service skills, including working with patients experiencing complex behavioral health and substance use challenges.
• Proficient computer skills, including Microsoft Office applications and electronic medical record systems (Epic experience preferred).

Physical Environment: