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Please note: jobs are posted until 11:59 pm on the job closing date.

Land Acknowledgment:

Algonquin College campuses in Ottawa and Pembroke are located on the traditional unceded, and unsurrendered territory of the Anishinàbe Algonquin People. The Algonquin People have inhabited and cared for these lands since time immemorial. We take this time to express our gratitude and respect to them and to the land for all that it has provided and will continue to provide.

Job Description:

Reporting to the Registrar, the Manager, Student Financial Support Services is accountable for the administration and delivery of programs designed to provide financial support to students, including government-sponsored programs and College scholarships, award and bursary programs, in addition to operational direction and guidance on fees and related functions within the Registrar’s Office

The incumbent enhances the recruitment, conversion, retention, and academic success of students by ensuring that the Student Financial Support Services Office is centered on utilizing all avenues of student financial support available. The Manager is a key position in supporting the College’s strategic plan to offer a learner-driven personalized education experience and works closely with the Registrar and other administrative colleagues to ensure a cohesive learner-driven service approach as well as supporting the College’s strategic plan to achieve College enrolment and financial goals.

The Manager is responsible for the supervision, leadership and facilitation of a multi-disciplined work team to ensure that students receive the highest quality support and guidance.

The Manager co-ordinates the development and implementation of new financial support services policies and procedures, ensuring that continuous process improvements occur within financial Support service processes to meet the ever-changing expectations of internal and external clients.

The Manager interprets and administers Ministry of Colleges, Universities, Research Excellence and Security Binding Policy Directives and Procedures regarding fees. The incumbent is responsible to ensure college activities eligible for funding comply with the Ministry’s binding fee policy directives and is the main resource for the college community (including faculty, staff and students).

Accountable for the timely reporting of student financial need, application, and disbursement data to the College community and to MCURES ensuring effective use of funding opportunities.

The Manager integrates and implements a variety of systems to support the administrative objectives ensuring security and integrity of systems’ confidential data. The Manager is responsible for transforming and improving business processes and experiences for both students and Student Financial Support Services staff. The Manager will also develop and implement organizational change management strategies, tools and practices that leverage best practices and enable successful transformation and adoption of new business strategies, processes and systems.

Required Qualifications:

Education & Training

• Minimum four (4) year degree in Business, Information Systems, or a related field.

• Exceptional organizational skills with the ability to prioritize and manage multiple competing deadlines in a fast-paced environment.

• Strong technical, analytical, problem-solving, and decision-making skills, with a high level of accuracy and attention to detail.

• Excellent client service skills and the ability to effectively support and advise diverse student and stakeholder populations.

• Superior interpersonal, written, and verbal communication skills, including the ability to communicate effectively with senior leaders and external stakeholders.

• Strong conflict resolution, negotiation, and relationship management skills.

• Demonstrated leadership capabilities with the ability to foster a collaborative, team-oriented work environment.

• Ability to adapt to changing priorities, manage complex issues, and perform effectively in demanding and time-sensitive situations.

• Demonstrated proficiency in data mining, database management, statistical analysis, and the interpretation of complex information to support decision-making and reporting.

• Strong understanding of business process improvement and the ability to leverage technology and digital platforms to enhance operational effectiveness.

• Knowledge of the Ontario postsecondary education sector and the College environment.

Knowledge of and experience in the following areas is required:

• Ministry Binding Policy Directives.

• Registrarial policies, procedures, and administrative practices.

• Financial aid programs, financial literacy trends, and award adjudication processes.

• Advanced financial management and analysis.

• Enterprise Resource Planning (ERP) systems.

• Applicable legislation and regulatory requirements, including the Accessibility for Ontarians with Disabilities Act (AODA) and the Freedom of Information and Protection of Privacy Act (FIPPA).

• Policy interpretation and application within a complex regulatory environment.

Experience

• Minimum of seven (7) years of related work experience with five (5) years of progressive responsibility including management experience. Equivalent combination of relevant education and work experience may be accepted in place of formal education.

• Demonstrated experience in highly charged or highly emotional conflict resolutions areas.

• Strong decision-making skills and an ability to balance competing stakeholder interests in final decisions.

• Experience in effectively leading a work team with sound decision-making, and people development skills.

• Demonstrated experience in strategic planning and influencing business decisions using fact-based information.

• Outstanding communication and interpersonal skills.

• Excellent communication and analytical skills.

• Demonstrated ability to work effectively as a part of a work group or project by delivering on commitments, achieving targets and supporting team development

• Sound knowledge of administrative policies and procedures, especially with respect to the functions, policies and procedures of the Registrar’s Office and Ministerial requirements.

• Must be able to work in high pressure environment and stressful situations.

• Responsible to support and understand the College’s strategic directions, client expectations, and related business priorities.

• Must be able to work with critical inflexible deadlines.

• Demonstrated ability to deliver multiple discrete projects on time.

• Experiencing interpreting, implementing, and administering policy.

• Progressive work experience including staff development and management.

• Experience in data mining and analysis, as well as reporting results in comprehensive, client relevant ways.

This position is eligible for hybrid work in conjunction with the College's Flexible Work Arrangement Policy. https://www.algonquincollege.com/policies/hr26/ (subject to change). 

*This position is paid at Payband 11

* Vacancy is for P02276

Why Join Algonquin College?

• Compensation: Many roles offer a competitive base salary and comprehensive benefits, including health, dental, and retirement plans designed to support your well-being. Eligibility for benefits vary by position. Benefits | Careers

• Learning and Development Opportunities: Access to training, tuition assistance programs (Algonquin College Courses and Degree Completion), certifications, workshops, and professional courses that allow you to grow and advance in your career. About Us | Employee Learning and Development. Availability depends on role and employment status.

• Company Culture: Our values of caring, learning, integrity, and respect define how we interact with one another. We foster a supportive and collaborative environment. Algonquin College has been recognized by Forbes as one of Canada’s Best Employers for 2025 and one of Canada’s Best Employers for Diversity for 2024

• Inclusion, Diversity, Equity, and Accessibility (IDEA): We are proud to be the first Ontario college to implement an Equity, Diversity, and Inclusion policy, fostering an inclusive workplace where all employees feel respected and valued. Affinity Group Conversation Communities | Inclusion & Diversity & Truth and Reconciliation

• Flexible Work Arrangement Policy. Select positions are eligible for hybrid work in accordance with the College’s Flexible Work Arrangement Policy https://www.algonquincollege.com/policies/hr26/ (subject to change).

How We Use AI in Hiring:  

Algonquin College uses artificial intelligence technology to assist in screening and assessing applicants and their applications, while ensuring that all processes respect and uphold the provisions of applicable collective agreements above all else.

Accessibility:

Algonquin College values diversity and is an equal opportunity employer. We are committed to fostering an inclusive, equitable, and culturally respectful workplace. We offer an inclusive work environment and encourage applications from candidates of all backgrounds, including Indigenous peoples, persons with disabilities, members of racialized groups, and individuals from diverse communities. If you require accommodation during the recruitment process, please contact the Human Resources department at [email protected]. While we thank all those who apply, only those to be interviewed will be contacted.