Job Title

Manager - Property

Job Description Summary

o This role is responsible for managing daily operations at the site. will be accountable for ensuring that all technical services are as per the client's requirements. All electromechanical operations and their repair and maintenance will be in the purview,
o And develop/maintain effective asset-specific maintenance and safety procedure manuals.
Overseeing all building systems, including fire/life safety, MEP, and all critical utilities.
o Ensuring the documentation of assets under the asset list/ tracker.
o Ensuring the documentation and checking of the assets under the defective liability period and AMC/CAMC in a tracker.
o Be responsible for hiring, training, and development of shift engineers and maintenance, HK Soft Services Security staff.
o Formulating suitable budgeting controls and monitoring SLAs & KPIs of all outsourced agencies towards effective service delivery.
o Maintaining service level agreements and keeping performance indicator scores above excellence.
o Ensuring timely renewal of the agreement, submission of invoices, and follow-ups for the payments.

________________________________________
Key Responsibilities
2. 1 Overall Property Operations
o Ensure smooth and efficient day-to-day operation of the property.
o Maintain the property in safe, functional and presentable condition.
o Coordinate with clients, tenants, occupants, vendors and internal teams.
3. Facility & Engineering Management
o Oversee MEP systems such as electrical, HVAC, DG, lifts, plumbing, STP, fire & life-safety systems.
o Ensure preventive and corrective maintenance is completed on time.
o Monitor equipment performance, breakdowns and asset reliability.
o Ensure proper maintenance records and statutory documentation.
4. Asset Management
o Maintain an updated asset register and equipment history.
o Monitor asset condition, lifecycle, performance and replacement requirements.
o Identify CAPEX requirements and provide technical/business justification.
o Plan asset replacement and major refurbishment activities.
5. Vendor & AMC Management
o Manage service providers, contractors and suppliers.
o Monitor AMC/CMC contracts, SLA/KPI compliance and vendor performance.
o Review quotations, scope of work and service reports.
o Ensure timely renewal of contracts and statutory licenses.
6. Financial & Budget Management
o Prepare and monitor OPEX and CAPEX budgets.
o Control operational expenses without compromising service quality.
o Review vendor bills, client invoices and cost allocations.
o Identify cost-saving and energy-saving opportunities.
7. Client & Tenant Relationship Management
o Act as the primary operational contact for clients/occupants.
o Understand and address client/tenant requirements and complaints.
o Conduct periodic review meetings and share operational reports.
o Ensure agreed SLA and service standards are achieved.
8. Health, Safety, Security & Environment (HSSE)
o Ensure compliance with EHS and fire & life-safety requirements.
o Conduct safety inspections, audits, mock drills and emergency preparedness activities.
o Ensure proper implementation of Permit to Work, LOTO and safe working practices.
o Monitor environmental compliance, waste management and sustainability initiatives.
9. Statutory & Regulatory Compliance
o Ensure all statutory licenses, certificates and inspections are valid.
o Coordinate statutory inspections for lifts, electrical systems, fire systems, DG, pollution control, etc.
o Maintain compliance records and close audit observations within timelines.
10. Energy & Sustainability Management
o Monitor electricity, water, fuel and other utility consumption.
o Identify opportunities for energy conservation and operational efficiency.
o Support sustainability and green-building certification initiatives.
o Monitor energy KPIs and implement improvement measures.
11. Manpower Management
• Plan and manage technical, housekeeping, security and other support manpower.
• Monitor attendance, productivity, training and competency.
• Ensure adequate manpower deployment as per contract requirements.
• Manage performance, disciplinary matters and staff development.
11. Risk & Business Continuity Management
• Identify operational and property-related risks.
• Develop emergency response and business continuity plans.
• Ensure critical equipment and systems have appropriate contingency arrangements.
• Conduct risk assessments and track mitigation actions.
12. Reporting & Documentation
• Prepare daily, weekly and monthly operational reports.
• Monitor KPIs, SLA performance, complaints, breakdowns, energy consumption and financial performance.
• Maintain MOMs, audit reports, maintenance records and compliance documents.
• Present operational performance to senior management and clients.

Job Description

• This role is responsible for managing daily operations at the site. will be accountable for ensuring that all technical services are as per the client's requirements.  All electromechanical operations and their repair and maintenance will be in the purview,
• And develop/maintain effective asset-specific maintenance and safety procedure manuals.
  Overseeing all building systems, including fire/life safety, MEP, and all critical utilities.
• Ensuring the documentation of assets under the asset list/ tracker.
• Ensuring the documentation and checking of the assets under the defective liability period and AMC/CAMC in a tracker.
• Be responsible for hiring, training, and development of shift engineers and maintenance, HK Soft Services Security staff.
• Formulating suitable budgeting controls and monitoring SLAs & KPIs of all outsourced agencies towards effective service delivery.
• Maintaining service level agreements and keeping performance indicator scores above excellence.
• Ensuring timely renewal of the agreement, submission of invoices, and follow-ups for the payments.

Key Responsibilities

1 Overall Property Operations

• Ensure smooth and efficient day-to-day operation of the property.
• Maintain the property in safe, functional and presentable condition.
• Coordinate with clients, tenants, occupants, vendors and internal teams.

Facility & Engineering Management

• Oversee MEP systems such as electrical, HVAC, DG, lifts, plumbing, STP, fire & life-safety systems.
• Ensure preventive and corrective maintenance is completed on time.
• Monitor equipment performance, breakdowns and asset reliability.
• Ensure proper maintenance records and statutory documentation.

Asset Management

• Maintain an updated asset register and equipment history.
• Monitor asset condition, lifecycle, performance and replacement requirements.
• Identify CAPEX requirements and provide technical/business justification.
• Plan asset replacement and major refurbishment activities.

Vendor & AMC Management

• Manage service providers, contractors and suppliers.
• Monitor AMC/CMC contracts, SLA/KPI compliance and vendor performance.
• Review quotations, scope of work and service reports.
• Ensure timely renewal of contracts and statutory licenses.

Financial & Budget Management

• Prepare and monitor OPEX and CAPEX budgets.
• Control operational expenses without compromising service quality.
• Review vendor bills, client invoices and cost allocations.
• Identify cost-saving and energy-saving opportunities.

Client & Tenant Relationship Management

• Act as the primary operational contact for clients/occupants.
• Understand and address client/tenant requirements and complaints.
• Conduct periodic review meetings and share operational reports.
• Ensure agreed SLA and service standards are achieved.

Health, Safety, Security & Environment (HSSE)

• Ensure compliance with EHS and fire & life-safety requirements.
• Conduct safety inspections, audits, mock drills and emergency preparedness activities.
• Ensure proper implementation of Permit to Work, LOTO and safe working practices.
• Monitor environmental compliance, waste management and sustainability initiatives.

Statutory & Regulatory Compliance

• Ensure all statutory licenses, certificates and inspections are valid.
• Coordinate statutory inspections for lifts, electrical systems, fire systems, DG, pollution control, etc.
• Maintain compliance records and close audit observations within timelines.

Energy & Sustainability Management

• Monitor electricity, water, fuel and other utility consumption.
• Identify opportunities for energy conservation and operational efficiency.
• Support sustainability and green-building certification initiatives.
• Monitor energy KPIs and implement improvement measures.

Manpower Management

• Plan and manage technical, housekeeping, security and other support manpower.
• Monitor attendance, productivity, training and competency.
• Ensure adequate manpower deployment as per contract requirements.
• Manage performance, disciplinary matters and staff development.

Risk & Business Continuity Management

• Identify operational and property-related risks.
• Develop emergency response and business continuity plans.
• Ensure critical equipment and systems have appropriate contingency arrangements.
• Conduct risk assessments and track mitigation actions.

Reporting & Documentation

• Prepare daily, weekly and monthly operational reports.
• Monitor KPIs, SLA performance, complaints, breakdowns, energy consumption and financial performance.
• Maintain MOMs, audit reports, maintenance records and compliance documents.
• Present operational performance to senior management and clients.
  Prepare and maintain weekly and monthly reports, Excel trackers and PPT presentations covering operations, manpower, service
  quality, events, complaints and action plans.
  • Support monthly invoicing activities by coordinating supporting documents, attendance/service records and vendor-related inputs.
  • Coordinate vendor management including service follow-up, performance monitoring, documentation and timely closure of vendor
  related issues.

 

 

 

INCO: “Cushman & Wakefield”