Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

At Prudential Health India (PHI), we are on a mission to make Indians healthier, while bridging the health protection gap. This is a Zero to One team undertaking a greenfield health insurance deployment in India committed to building journeys that will truly empathize with the customer and offer a differentiated, bespoke experience.

To partner us in this mission, we are looking for a Procurement lead

As a Procurement lead, your typical week might include the following…

• Work with functional users to understand
  • the capabilities/products/services which they require to deliver their plans.
  • what product or service attributes are important to choosing a vendor to deliver the capabilities/products services
  • expected timelines and costs
  • decide and advice the procurement approach for each sourcing activity under applicable policy and procedures.
• Work with functional users to document
  • Clear and well-articulated Request for Proposal (RFP)/ Request for Information (RFI) /Request for Quotation (RFQ), or other applicable document specifying the capability/product/service to be procured and information expected in vendor proposals and timelines of the process.
  • Objective evaluation of vendor proposals/quotations and recommendation on vendor choice and terms or other applicable next steps.
• Front engagement with vendors
  • Approach & engage vendors to share the RFP/RFQ/RFI
  • Coordinate to answer queries and provide any clarifications as needed
  • Front commercial negotiations and coordinate contract, agreement
  • Trigger issuance of Purchase Orders
• Ensure procurement governance
  • From time to time, publish/update procurement policies in line with Group governance and Indian regulations and arrange trainings for key team members from time to time
  • For each individual vendor procurement, ensure Group procurement policies requirements are followed, eg. process, documentation, vendor due diligence, commercial and contractual protections, purchase order issuance etc with appropriate approvals and reviews.  
• Project management and team oversight to ensure the business’s procurement requirements are met in a timely and orderly manner.

You could be the right candidate if you…

• Understand & craft successful product conceptualization & delivery by synthesizing the intersection of market environment, consumer behavior & business ambition
• Can empathize well with & understand the motivations of users
• Collaborate & communicate effectively across disciplines such as Technology, Product, Operations, Marketing & Analytics teams to coordinate and execute the procurement program.
• Are able to act as an indispensable member of the delivery team throughout all phases of the procurement process
  • Are passionate about operating interactively
  • Are able to present your strategy and persuade stakeholders while solving user problems creatively and effectively
  • Can communicate decisions effectively
  • Able to identify metrics & analytics to track turn-around-times across each process step and are continuously seeking to improve speed and quality of outcomes
• Have a curious mind; measure what really matters and can design subsequent iterations basis insight

This could be the gig for you if you…

• Are passionate about consumer behavior and culture; enjoy spending time with customers to understand what they really want. Have an attentive ear listen to new ideas.
• Are comfortable progressively iteratively while balancing the need for a minimal level of service a digital asset should provide when a customer engages with it
• Can identify raw stones and iteratively polish them into shining diamonds. 
• Like to work in a space where everyone can see what others are doing.
• Take help from others when stuck and encourage others when there are setbacks.
• Take full responsibility for your own output while thinking wing to wing across the organization; to solve for the customer.
• Have 5-10 years of total experience with at least 3 years domain experience in any of these sectors: health insurance, wellness, payments, financial services ecommerce, insurance core systems, health tech, insure tech tele-sales & non voice customer servicing platforms, loyalty platforms.

What can make you extra special

• You have experience in designing user centric procurement workflows, expertise in commercial negotiations, and a passion for continuous improvement
• You have incisive insights about your customers, irrespective of the industry you have worked in
• You have meaningful certifications in agile and understand the principles beyond the jargon
• You have real stories to tell about how your team and you challenged convention and took the path less travelled.
• We are keen to listen to your story; doesn’t matter if you tell these stories with a sigh or with excitement. We respect both versions. Truly.

Location: Mumbai/ Bangalore

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.