Grade Level: L3
Location: Islamabad
Last date to apply: 24th August 2026

What is Manager – HealthTech Stack & Development, Apna Clinic?

The Manager HealthTech Stack & Development will own the technology roadmap, product-development lifecycle, platform architecture, partner integrations and technical performance of Apna Clinic.

The role will act as the central business and product interface between Apna Clinic and internal technology, engineering, architecture, security, data and external development teams.

The successful candidate will ensure that the platform is scalable, secure, reliable and capable of supporting consultations, pharmacy, diagnostics, procedures, payments, insurance, digital health records and personalized healthcare experiences.

The role reports directly to the Stream Head Apna Clinic and has 1 person reporting directly into it with an extended team of 5 team members

What does Manager – HealthTech Stack & Development, Apna Clinic do?

·       Define and manage the end-to-end technology and development roadmap for Apna Clinic.

·       Translate business strategy, customer needs and operational requirements into technical capabilities and product-development plans.

·       Own the product backlog, business requirements, user stories, acceptance criteria and release priorities.

·       Lead product discovery, solution design, development, testing, deployment and post-launch optimization.

·       Coordinate internal engineering teams, external technology partners and third-party vendors.

·       Ensure clear alignment between product, business, architecture, development, quality assurance and information-security teams.

·       Develop the technology stack required to support consultations, pharmacy, diagnostics, hospitals, procedures, payments, insurance and health records.

·       Manage APIs and integrations with doctors, hospitals, pharmacies, laboratories, JazzCash, FikrFree and other ecosystem partners.

·       Establish reusable and scalable integration standards for healthcare partners.

·       Improve platform scalability, performance, reliability and availability.

·       Monitor application uptime, latency, transaction success, crash rates, technical errors and infrastructure performance.

·       Ensure robust management of customer identity, healthcare profiles, consent, prescriptions, reports and transaction records.

·       Lead the implementation of analytics instrumentation across mobile, web and partner journeys.

·       Ensure accurate event tracking, data availability and dashboard readiness for product and growth teams.

·       Develop technical capabilities for personalization, recommendation engines, lifecycle triggers and AI-enabled healthcare journeys.

·       Work with data and AI teams to implement responsible, explainable and governed artificial-intelligence solutions.

·       Manage the technical delivery of digital health records and customer healthcare-history capabilities.

·       Establish release-management, quality-assurance, regression-testing and production-support processes.

·       Improve development velocity while maintaining platform quality and technical stability.

·       Define and monitor service-level agreements for internal and external technology teams.

·       Maintain technical documentation covering architecture, integrations, APIs, data flows and platform dependencies.

·       Identify technical debt, security risks, platform constraints and infrastructure gaps.

·       Develop structured plans to reduce technical debt and improve long-term platform sustainability.

·       Ensure compliance with information-security, privacy, customer-consent and healthcare-data requirements.

·       Lead incident management, root-cause analysis and permanent resolution of critical platform issues.

·       Establish business-continuity, disaster-recovery and data-backup requirements.

·       Monitor vendor performance, development quality, delivery timelines and contractual technology obligations.

·       Support technology budgeting, resource planning, vendor selection and technical-commercial evaluations.

·       Provide regular development, risk and platform-performance updates to senior management.

JazzWorld is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees

Requirements

What are we looking for and what does it require to be Manager – HealthTech Stack & Development, Apna Clinic?

·       Bachelor's or master's degree in Computer Science, Software Engineering, Information Technology, Computer Engineering or a related technical discipline.

·       Minimum 7–10 years of experience in technology product management, software development, platform engineering, solution delivery or digital transformation.

·       At least three years of experience leading the development of mobile applications, web platforms or digital marketplaces.

·       Strong understanding of software-development lifecycles, Agile, Scrum, DevOps and release-management practices.

·       Demonstrated experience managing product backlogs, requirements, user stories and acceptance criteria.

·       Strong understanding of mobile and web architecture, APIs, microservices, databases, cloud infrastructure and third-party integrations.

·       Experience managing internal engineering teams, external development vendors and technology partners.

·       Proven ability to translate business requirements into scalable technical solutions.

·       Experience managing large-scale consumer platforms with high transaction volumes will be preferred.

·       Experience in digital healthcare, telemedicine, pharmacy, diagnostics, insurance, fintech, payments or regulated digital platforms will be an advantage.

·       Strong understanding of application performance, platform uptime, crash monitoring, technical analytics and incident management.

·       Familiarity with cloud platforms such as AWS, Microsoft Azure, Google Cloud or equivalent infrastructure.

·       Familiarity with Firebase, API management, analytics tools, customer-data platforms and engagement platforms.

·       Understanding of information security, encryption, access controls, privacy and customer-consent management.

·       Familiarity with healthcare data standards and digital health records will be preferred.

·       Experience supporting AI, machine-learning, personalization or recommendation capabilities will be an advantage.

·       Strong vendor-management, stakeholder-management and cross-functional leadership skills.

·       Ability to manage multiple technical workstreams, dependencies and delivery timelines.

·       Strong analytical, documentation and problem-solving capabilities.

·       Excellent communication skills with the ability to explain complex technical matters to business stakeholders.

Strong ownership, execution discipline and focus on platform quality

Benefits

Why Join JazzWorld?

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 75 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.