Manager/Assistant Manager, Trade Operations

The Manager/ Assistant Manager, Trade Operations will be one of the core team members of Investment Operations team providing subject matter expertise and support to our daily trade management processes. 

Position Responsibilities:

• Oversight of trade management and support, settlement, reconciliation, corporate actions, pricing and valuations across retail fund, pension fund, institutional mandate and general accounts

• Oversee post-trade processing activities and ensure timely escalation and resolution of exceptions across the trade lifecycle

• Monitor corporate action & corporate event in a timely manner and follow-up with business units/custodian when required

• Coordinate broker onboarding, SSI setup, trading connectivity and operational readiness for new fund launches

• Develop and maintain procedures and controls within investment operations to ensure consistent high-quality services and support to the front office, clients, and other business units

• Work with regional and country operations teams to promote best practices and standardization across the Asia region and globally where applicable

• Assist in providing training or knowledge sharing for offshore support team to support our daily operations and oversee outsourced activities and service providers

• Drive process reengineering, automation, data quality enhancement and operational risk reduction initiatives

• Ensure operational risks, controls, incidents and audit findings are appropriately identified, escalated, documented and remediated

• Support MIS reporting, due diligence review, internal or external audit on trade management functions whenever it is necessary

• Manage the relationship with fund managers, trading desks, custodian banks, brokers, auditors, and internal/external counterparties to monitor the quality of services and ensure market standard practices are in place

• Collaborate with peers and various key stakeholders including but not limited to regional and country investment operations teams, Front Office, Product, Client Portfolio Management, Client Advisory, Institutional Sales, Risk and Compliance teams

• Support system implementation, enhancement, workflow optimization, testing, and post-production stabilization activities across Asia markets. Undertake ad hoc assignments or special business projects as assigned

Required Qualifications:

• Bachelor’s degree in Accounting, Finance or Business with 8+ years’ experience across investment operations; with at least 5 years’ direct experience working in a Middle Office Operations environment

• Experience gained in asset manager with knowledge of Middle Office/Investment Operations’ policies and procedures, including but not limited to trade management oversight, trade support for global trading, corporate actions, pricing & valuations, and fund operations

• Experience with oversight of shared service operations and external providers such as fund administrators and custodians

• Familiar with global asset classes, including equities, fixed income, FX, Repo, Fund of Fund etc.

• Strong understanding of operational risk, audit and regulatory requirements within an asset management environment

• High proficiency in Microsoft Office (word, excel, power point) and Business systems (Aladdin, Bloomberg, DTCC CTM & ALERT) experience is required

• Experience managing system implementation, market changes and strategic transformation projects

• Excellent communication skills in Cantonese / English / Mandarin

• Ability to understand, negotiate and influence business stakeholders

• Encourage and drive changes within a highly dynamic, fluid environment

• Comfortable in challenging traditional processes to strive for efficiencies

• Strong problem-solving skills with the ability to research issues where the resolution is not readily apparent

• Public Holiday Support is required whenever it’s necessary

• Good team player with can-do attitude and the ability to build relationships across multiple levels of the organization

• Knowledge of cash management and fund accounting with understanding of downstream impact to portfolios valuations in both internal and external systems will be a plus

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].