Key Role Responsibilities 

• Works as part of the Community team to ensure all our residents enjoy a high level of cleanliness throughout their community. 
• Communicates effectively with residents, clients, contractors and colleagues; demonstrating a clear understanding of maintenance issues and using initiative to respond accordingly. 
• Monitors and maintains the electronic maintenance reporting system, Onesite, ensuring tasks are completed to a high standard and within suitable time scales, corresponding with tenants when required. 
• Promotes customer satisfaction by providing regular updates to residents via Onsesite regarding ongoing or delayed maintenance issues. 
• Administers all property maintenance & records in accordance with Greystar policies & procedures. 
• Maintains a focus on delivering services within agreed budgetary & resource parameters. 
• Maintains adequate levels of spares, stock and supplies, ensuring effective forward planning. Diagnoses and undertakes repair and maintenance tasks to a high quality including plumbing, joinery and carpentry, painting/decorating and lighting; or organises and oversees repairs to completion if referred to contractors.
• Reports any incidents or accidents to the Community Manager using the correct system and documentation. 
• Ensures all communal areas of the site including refuse and recycling facilities are frequently inspected and maintained to the highest standards of repair & cleanliness. 
• Coordinates and accompanies external Contractors/Suppliers executing minor works on site. 
• Liaises with relevant team members within Estates Management or Operations teams to ensure transparency and clear communication when works are taking place. 
• Monitors Sub-Contractors performance to standard and retains accurate records of their site operations including all relevant RAMS & Permits to Work. 
• Ensures annual checks are carried out for their statutory insurance and qualifications. 
• Manages and maintains all statutory testing records, utilising other team members where appropriate 
• Carries out annual PAT testing and inspections of emergency lighting, weekly fire alarm tests and fire evacuations 
• Ensures the gardens and grounds maintenance to the property are well maintained, clean, tidy and hazard free, supervising external contractors as required. 
• Practices proper safety techniques in accordance with Company and safe systems of work guidelines. 
• Is available on call out of hours to respond to emergency situations to resolve problems or contact contractors to address. 
• Reviews site risk assessments as required with Community Manager. 
• Seeks to maximise efficiency of utilities. 

Knowledge & Qualifications

• A reasonable level of general education educated to O’ Level / GCSE level or equivalent with demonstrable written and numerical skills.
• Awareness of H&S requirements on site. 
• Continually strives to improve knowledge, skills and abilities to produce the best results. 
• A recognised trade qualification, Building Crafts Operative Certificate, City and Guilds or NVQ relevant to undertaking repairs and maintenance in a residential building, e.g. plumbing or electrical, is essential. 

Experience & Skills   

• Experience of undertaking repairs and maintenance in a domestic residential environment or as a general builder /residential construction in the following trades; plumber, electrician or carpenter. 
• Experience of installing and maintaining hot and cold water systems, sanitary appliances and soil and waste drainage. 
• Experience of installing and maintaining electrical systems and fire alarm, emergency lighting and security systems. 
• Fluent English verbal and written communication skills. 
• Helpful, friendly personality with effective communication skills behaving in a professional, courteous and helpful manner towards colleagues and residents. 
• Good team player with strong relationship building and influencing skills. 
• Positive approach and ability to work on own initiative. 
• Ability to determine cost effective solutions to repairs. 
• Contractor & Supplier Supervision skills are desirable. 
• Excellent organisation skills with the ability to multi task and prioritise. 
• Flexible approach to work and adaptable to thrive in a changing environment.