À propos de ce poste Lead Site Support Engineer chez Avantor
The Opportunity:
Team Leader Site Engineering | Single-Use Hardware Systems
Locatie: Hillegom, Nederland
Reizen: Regelmatig binnen Nederland en Europa
Combineer techniek, leiderschap en klantcontact in een impactvolle rol
Ben jij een hands-on technische leider die energie krijgt van complexe technische uitdagingen, klantcontact en het aansturen van teams? Dan is deze functie als Team Leader Site Engineering een interessante volgende stap.
Vanuit onze locatie in Hillegom ben je verantwoordelijk voor het plannen, organiseren en uitvoeren van installaties, validaties, testen en serviceactiviteiten van innovatieve Single-Use Hardware Systems voor de farmaceutische en biotechnologische industrie. Je werkt samen met een multidisciplinair team en speelt een belangrijke rol in het succesvol opleveren en ondersteunen van systemen zoals mixers, buffer management systemen en filtratiesystemen.
Deze functie biedt een unieke combinatie van technische expertise, projectmanagement, teamcoaching en klantinteractie. Je werkt nauw samen met Engineering, Product Management, Quality, Manufacturing, Customer Service en Commercial teams om operationele excellentie en klanttevredenheid te waarborgen.
Wat ga je doen?
Leidinggeven & Teamcoördinatie
- Ondersteunen en begeleiden van een team van Site Engineers, Site Technicians en Logistics Operators.
- Coördineren van werkzaamheden en prioriteiten binnen het team.
- Coachen van medewerkers en bijdragen aan hun professionele ontwikkeling.
- Stimuleren van een cultuur van samenwerking, veiligheid en continue verbetering.
Installatie, Service & Validatie
- Organiseren en uitvoeren van:
- Hardware-installaties en systeemaanpassingen
- R&D- en validatietesten
- Factory Acceptance Testing (FAT) en Site Acceptance Testing (SAT)
- Commissioning-activiteiten en applicatieondersteuning
- Service-, onderhouds- en troubleshootingwerkzaamheden
- Ondersteunen van klanten bij implementatie, ingebruikname en validatie van systemen.
Klantcontact & Technische Ondersteuning
- Opbouwen en onderhouden van sterke relaties met klanten, leveranciers en onderaannemers.
- Bezoeken van klantlocaties binnen Nederland en Europa voor technische ondersteuning.
- Coördineren van technische werkzaamheden met externe partners.
- Ondersteunen van commerciële teams tijdens demonstraties en klantbezoeken.
Operationele Excellentie
- Ontwikkelen, monitoren en rapporteren van KPI's gericht op klanttevredenheid en operationele prestaties.
- Beheren van CAPEX-voorstellen en toezicht houden op goedgekeurde investeringen.
- Verantwoordelijk voor onderhoudsplannen van apparatuur, gereedschappen en meetmiddelen.
- Beheren van technische documentatie, veiligheidsregistraties en engineeringbibliotheken.
Technische Expertise & Productontwikkeling
- Selecteren en valideren van hardwarecomponenten zoals pompen, sensoren en motoren.
- Opstellen van testprotocollen en uitvoeren van technische evaluaties.
- Ondersteunen bij klachtenonderzoeken en corrigerende maatregelen.
- Uitvoeren van haalbaarheidsstudies en kostenanalyses ter ondersteuning van productontwikkeling.
Wie ben jij?
Opleiding & Ervaring
- HBO-diploma in Engineering, Operational Technology of een vergelijkbare technische richting.
- Minimaal 3 tot 5 jaar ervaring binnen engineering, productie of een technische omgeving.
- Praktische ervaring met zowel mechanische als elektrische installaties.
- Ervaring met leidinggeven of teamcoördinatie is een sterke pré.
- Ervaring in een klantgerichte technische functie is een voordeel.
- Ervaring binnen GMP-omgevingen of andere sterk gereguleerde industrieën is gewenst.
Kennis & Vaardigheden
- Sterke leiderschaps- en coachingsvaardigheden.
- Uitstekende organisatorische en projectmanagementcompetenties.
- Goede kennis van mechanische en elektrische systemen.
- Ervaring met:
- P&ID's (Piping & Instrumentation Diagrams)
- Mechanische tekeningen
- Elektrische schema's
- Complexe technische documentatie
- Kennis van piping- en fluid management systemen.
- Goede kennis van Microsoft Office en algemene computersystemen.
- Sterke communicatieve vaardigheden in de Engelse taal, zowel mondeling als schriftelijk.
Persoonlijke Competenties
- Sterk analytisch vermogen en probleemoplossend inzicht.
- Klantgerichte en proactieve werkhouding.
- Zelfstandig kunnen werken op klantlocaties.
- In staat meerdere projecten en prioriteiten tegelijkertijd te beheren.
- Relatiebouwer met een sterke focus op samenwerking en resultaat.
Waarom deze functie?
- Een afwisselende combinatie van leiderschap, techniek, projectmanagement en klantcontact.
- Werken met geavanceerde Single-Use Hardware Systemen voor de farmaceutische industrie.
- Regelmatige bezoeken aan klanten en projecten binnen Nederland en Europa.
- Veel autonomie en verantwoordelijkheid binnen een zichtbare rol.
- Directe impact op productprestaties, klanttevredenheid en bedrijfsresultaten.
- Samenwerken met internationale collega's en experts binnen een innovatieve omgeving.
Interesse?
Ben jij een technische professional die graag het verschil maakt op locatie, teams inspireert en innovatieve oplossingen realiseert voor klanten? Dan maken we graag kennis met je.
Solliciteer vandaag nog en ontdek hoe jij kunt bijdragen aan de toekomst van Single-Use Hardware Systems.
Team Leader Site Engineering | Single-Use Hardware Systems
Location: Hillegom, The Netherlands
Travel: Regular travel across the Netherlands and Europe
About the Role
We are looking for a Team Leader Site Engineering to plan, organize and perform the deployment, validation, testing, and servicing of innovative Single-Use Hardware Systems with the support of a multidisciplinary team. This is a hands-on leadership position where you will combine technical expertise, project management, customer interaction, and team coaching to ensure successful delivery of hardware solutions across Europe.
You will play a key role in supporting product development, customer installations, system validation activities, and ongoing technical service of pharmaceutical Single-Use Hardware Systems such as mixers, buffer management systems, filtration systems, etc. Working closely with Engineering, Product Management, Quality, Manufacturing, Customer Service and Commercial teams, you will help drive operational excellence while ensuring high levels of customer satisfaction.
This position is based in Hillegom and requires monthly travel within Europe, as well as fortnightly travel within the Netherlands to visit customer and supplier sites, support system set-up activities, perform testing and validation work, and provide technical support.
What You'll Be Doing
- Support a team of Site Engineers, Site Technicians and Logistics Operators.
- Manage the planning, organization and execution of site activities, including:
- Hardware installations and modifications
- R&D and validation testing
- Factory acceptance testing (FAT) and Site acceptance testing (SAT)
- System commissioning and applications support
- Service and troubleshooting activities
- Support commercial teams with demonstrations and site activities in promoting and expanding the Single-Use Hardware Systems portfolio.
- Build and maintain strong relationships with customers, subcontractors and suppliers.
- Travel to customer facilities to provide technical support, system implementation and validation assistance.
- Coordinate technical activities with subcontractors and external partners.
- Develop and monitor KPIs to drive customer satisfaction and operational performance.
- Prepare and manage CAPEX proposals and oversee approved investments.
- Own and maintain equipment maintenance plans, including tools, measurement devices and site equipment.
- Validate and select suitable hardware components such as pumps, sensors and motors.
- Develop testing protocols and perform technical evaluations where required.
- Maintain engineering documentation, technical libraries and safety records.
- Support customer complaint investigations and implement corrective actions.
- Conduct feasibility studies and cost assessments to support product development and business objectives.
What We're Looking For
Education & Experience
- Bachelor's degree (HBO) in Engineering, Operational Technology or a related technical discipline.
- 3-5 years of experience in an engineering, manufacturing or technical environment.
- Hands-on experience both on mechanical and electrical installations
- Previous leadership or team coordination experience (minimum 1 year preferred).
- Experience working directly with customers in a technical or field-based role is advantageous.
- GMP and GDP Principles Experience – Working experience in GMP environments or highly regulated industries is strongly preferred
Skills & Competencies
- Strong leadership, coaching and people management skills.
- Excellent organizational and project management capabilities.
- Ability to understand mechanical and electrical technical concepts and translate them into practical solutions.
- Understanding of P&IDs (Piping & Instrumentation Diagrams), Mechanical Drawings, Electrical Drawings and good management of complex technical documents and guidelines.
- Experience with piping / fluid management systems.
- Strong customer-facing communication skills and relationship-building ability.
- Comfortable working independently at customer sites and managing multiple priorities.
- Strong analytical and problem-solving mindset.
- Good knowledge of Microsoft Office Suite and general computer applications.
- Strong command of English, both written and verbal.
What Makes This Role Exciting?
- A varied mix of leadership, engineering, customer engagement and project execution.
- The opportunity to work with advanced single-use hardware and manufacturing technologies.
- International exposure through customer visits and collaboration across Europe.
- A highly visible role with direct impact on product performance, customer success and business growth.
If you are a hands-on technical leader who enjoys solving complex challenges, working closely with customers, and developing high-performing teams, we'd love to hear from you.
#LI-Onsite
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor?
Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!
EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
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