Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***

The Lead Site Reliability Engineer will combine deep technical expertise with team leadership to drive reliability across Empower’s financial services platform. You will lead SREs in solving complex operational challenges, establish technical standards, and advise engineering leadership on infrastructure strategy and reliability initiatives.

What you will do:

• Lead cross-functional reliability initiatives across multiple value streams and coordinate execution across teams.

• Define and evolve SRE best practices, tools, and methodologies across the organization.

• Architect enterprise-scale, multi-region AWS infrastructure that balances reliability, cost, performance, and security.

• Establish and operate SLOs, SLIs, and error budgets for critical services, using them to drive prioritization decisions.

• Serve as incident commander for major incidents and drive postmortems that produce completed action items and organizational learning.

• Lead disaster recovery planning for critical financial services infrastructure.

• Build shared Infrastructure as Code foundations in Terraform (reusable modules, standards, and patterns adopted across teams).

• Design and implement production-scale Kubernetes patterns, including multi-tenancy, security policies, and advanced scheduling.

• Establish observability standards and strategies using Datadog and Splunk (metrics, logging, tracing, dashboards, and alerting).

• Set CI/CD standards and patterns, including pipeline-as-code and progressive delivery at scale.

• Lead chaos engineering, game days, and systematic reliability testing initiatives.

• Drive FinOps initiatives to optimize cloud spend while maintaining reliability targets.

• Lead a functional team of SREs (without direct reports) on projects and operational initiatives.

• Mentor SREs at multiple levels through coaching, design reviews, code reviews, and training sessions.

• Partner with Engineering, Product, and Security leadership to align reliability work with business priorities, zero-trust architecture, and compliance controls.

What you will bring:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent practical experience).

• 7 to 10 years of Site Reliability Engineering experience (or equivalent), with demonstrated technical leadership.

• Proven ability to lead technical teams and drive complex projects to completion.

• Expert AWS knowledge, including designing large-scale, multi-region architectures.

• Deep Kubernetes expertise, including advanced features, security, and production-scale operations.

• Mastery of Infrastructure as Code using Terraform, including building shared platforms and frameworks.

• Strong software engineering background with production experience in Python and/or Go.

• Extensive experience with observability platforms (Datadog, Splunk) and implementing monitoring at scale.

• Deep understanding of CI/CD principles and experience implementing enterprise-grade pipelines.

• Proven track record leading major incidents and conducting effective postmortems.

• Strong understanding of security, networking, and infrastructure design patterns.

• Strong communication skills with ability to explain complex technical concepts to diverse audiences.

• Experience mentoring engineers and building technical capabilities in teams.

What will set you apart:

• Previous technical leadership roles (Lead, Staff, or similar) in SRE or Operational Excellence.

• Financial services industry experience with understanding of regulatory requirements.

• Expertise in compliance frameworks (SOC 2, PCI DSS, FINRA).

• AWS certifications (Professional level).

• Kubernetes certifications (CKA, CKAD, CKS).

• Experience implementing SRE at organizations with 500+ engineers.

• Background in chaos engineering, game days, and reliability testing practices.

• Contributions to open-source projects with demonstrated community leadership.

• Experience with service mesh implementation and management.

• Track record of speaking at conferences or writing technical content.

This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job.  The employer has the right to revise this job description at any time.   You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description.   You may be required perform other duties that are not included on this job description.  The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

What we offer you

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

• Medical, dental, vision and life insurance
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time — 16 hours per calendar year
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) –  BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

Base Salary Range

The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Equal opportunity employer •  Drug-free workplace

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics, are encouraged to apply.  All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. 

***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***

Job Posting End Date at 12:01 am on:

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