CORE WORK ACTIVITIES

• Follows company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

• Follows Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).

• Reports work related accidents, or other injuries immediately upon occurrence to manager/supervisor. • Follows policies and procedures for the safe operation and storage of tools, equipment, and machines.

• Identifies and corrects unsafe work procedures or conditions and/or report them to management and security/safety personnel.

• Completes appropriate safety training and certifications to perform work tasks.

• Follows property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).

• Uses proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury. Policies and Procedures

• Protects the privacy and security of guests and coworkers.

• Ensures uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

• Maintains confidentiality of proprietary materials and information.

• Follows company and department policies and procedures.

• Protects company tools, equipment, machines, or other assets in accordance with company policies and procedures.

• Performs other reasonable job duties as requested.

Guest Relations

• Welcomes and acknowledge every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

• Engages guests in conversation regarding their stay, property services, and area attractions/offerings.

• Actively listens and responds positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response) to resolve issues, delight, and build trust.

• Anticipates guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

• Addresses guests' service needs in a professional, positive, and timely manner.

• Assists other associates to ensure proper coverage and prompt guest service.

• Thanks guests with genuine appreciation and provide a fond farewell.

• Provides assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones). Communication

• Discusses work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

• Prepares and reviews written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.

• Talks with and listens to other associates to effectively exchange information.

• Exchanges information with other associates using electronic devices (e.g., pagers and two-way radios, email).

• Assists coworkers, ensuring they understand their tasks.

• Answers telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

• Speaks to guests and co-workers using clear, appropriate and professional language. Assists Management

• Serves as a departmental role model or mentor by working alongside associates to perform technical or functional job duties.

• Assists management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly associates and ensure that they are understood.

• Assists management to ensure that hourly associates have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).

• Assigns and ensures work tasks are completed on time and that they meet appropriate quality standards.

• Encourages and motivates associates to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.

• Coordinates tasks and work with other departments to ensure that the department runs efficiently.

• Ensures associate compliance with company standards and policies and external regulations (e.g., safety, OSHA, department-specific procedures such as food standards).

Working with Others

• Develops and maintains positive and productive working relationships with other associates and departments.

• Supports all co-workers and treat them with dignity and respect. Quality Assurance/Quality Improvement • Complies with quality assurance expectations and standards. Physical Tasks

• Visually inspects tools, equipment, or machines (e.g., to identify defects).

• Moves, lifts, carries, pushes, pulls, and places objects weighing less than 50 pounds without assistance. Maintain Building and Property

• Reports any serious maintenance problems, unusual findings, or safety hazards immediately to the manager/supervisor.

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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.