Job Title:Benefits Case Specialist - Global Benefits Operation

Level:L5C

Reports To: Assistant Manager - Global Benefits Operations

 About the Function:    

Human Resources is about shaping the experience of working at Diageo and helping our people learn and grow every day.

From attracting talent to developing careers, this team plays a central role in building a culture where people feel supported, challenged and able to grow. They work closely with teams across the business, bringing insight, care and commercial understanding to everything they do.

You’ll help create an environment where different perspectives are valued and where people can learn new skills and thrive, unlocking potential across a truly global organisation.

About the role: 

Context/Scope:

As part of the Group Reward and Benefits Operations team, you will play a crucial role in developing a high-performing and highly engaged Global Benefits Operations team. Reporting directly to the Assistant Manager - Global Reward and Benefits Operations, your responsibilities will include handling critical activities such as Benefits Purchase Order creation, invoice management and reconciliation, vendor management, report generation and distribution, and query management. Your outstanding customer management, financial control, governance application, and execution skills will be key to the success of these projects. Applying your extensive experience in HR and payroll operations, or HR and payroll service delivery, process engineering, and process simplification, you will implement standard methodology benefits processes and data management strategies to enhance operational efficiency and accuracy across multiple regions and time zones., Proficiency in employee communications for benefits programs, ensuring clear and effective dissemination of information. Skilled in benefits process design to optimize efficiency and effectiveness of program administration, Strong analytical skills to assess and improve benefits program performance and outcomes. Expertise in vendor management, encompassing performance monitoring, invoice and payment management, issue resolution, relationship management, and service review and improvement.

a)      Financial

Ensure timely and accurate completion of all in-scope reporting activities.
Regularly review and update Process Steps, Maps, Work Instructions, Benefits Matrices, Benefit Guides, Factsheets, and FAQs. Make them available to relevant teams, conduct necessary training, and ensure consistency and accuracy in all communications materials.
Perform all CARM controls and data reconciliations, resolving any issues.
Review and reconcile vendor invoices within agreed timelines to ensure payments are made as per the agreed SLA’s.

b)      Leadership Responsibilities

Leverage insights to find opportunities for process and workflow improvements.
Apply strong social skills to motivate and align multiple teams, business processes, and data and technical governance.
Drive significant simplification and efficiency in processes and systems to support the global productivity agenda.
Ensure all controls and processes meet internal and external regulatory requirements.
Collaborate optimally with cross-functional teams across Diageo and with vendor teams.

c)      Purpose of Role

The Global Reward Operations (GRO) team supports various benefit processes (e.g., product allowance, car allowance, health insurance) for European markets. The Junior Manager will define, document, and improve both online and offline benefit processes and ensure a successful annual benefit enrollment for the entire European population. The role aims to scope out, document, and enhance the respective processes across Europe, reviewing and updating procedures in accordance with new legislation and regulatory requirements.

Top 3-7 Accountabilities

Ensure all in-scope reporting activities are completed accurately and on time.
Regularly review and update Step Maps, Work Instructions, Benefits Matrices, Benefit Guides, Factsheets, and FAQs, making them accessible to appropriate teams, and ensuring consistency and accuracy in communications materials.
Perform all CARM controls and data reconciliations, resolving any issues. Continuously find opportunities to improve operational efficiency and effectiveness. Implement process improvements and automation initiatives to streamline operations and drive business results.
Demonstrate strong experience with Workday operations, ensuring all required actions are implemented in the system to facilitate benefits administration and other processes.
Ensures continuous improvement by developing effective benefits process designs to optimize efficiency and effectiveness in program administration.
Responsible for applying strong analytical skills to assess and enhance benefits program performance and outcomes.
Demonstrates strong vendor management skills overseeing performance monitoring to ensure optimal outcomes.

Qualifications and Experience Required

Strong understanding of HR processes and data management
Payroll experience is highly valued.
Strong analytical, numerical, and problem-solving skills.
Vendor management skills
Employee communication
Strong analytical skills
Process designing
Methodical, logical, organized, and flexible approach to work.
Excellent English language skills.
High attention to detail.
Advanced MS Excel skills, including formulas and pivot tables.
Experience in process mapping.
Experience in extracting and reconciling data from various sources.

Barriers to Success in Role

Inability to lead change within the business.
Difficulty in quickly establishing links and leading mixed business and partner teams.
Failure to apply a continuous improvement attitude.
Lack of credibility with internal and external stakeholders.
Lack of business situational awareness.
Inability to collaborate in line with Diageo’s dial-up behaviors.
Hesitating or waiting for perfect conditions before implementing bold, innovative ideas.
Suppressing dissent to achieve team unity.
Disengaging when disagreeing with a decision.
Adding extensive checkpoints to the process to mitigate risk.

 Working with us
Flexibility is key to our success. Talk to us about what flexibility means to you, so that you’re supported to manage your wellbeing and balance your priorities from day one. 

We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:

Our purpose is crafting iconic drinks chosen for life’s moments. And it’s our people, with their different experiences, perspectives and talents, who make that possible.

We value diversity in its broadest sense and want everyone to feel they can belong, contribute and strive for their personal best. You’ll work alongside people with different backgrounds, experiences and perspectives — challenging, supporting and learning from one another as one outstanding team.

Together, we’re constantly learning and improving, combining the strength of our people, capabilities and iconic brands to raise the bar, grow and win. Wherever you join us, you’ll have the opportunity to contribute, make an impact and play your part in making life’s moments mean a little more.

Ready to bring your best? This could be your opportunity. 

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.