We are seeking an IT Systems Manager to oversee business systems, user support, infrastructure coordination, and technology improvement initiatives. This role is ideal for a technically capable IT professional who can manage day-to-day support while also improving systems, security practices, and internal technology processes. You will work closely with leadership and external providers to ensure employees have reliable, secure, and efficient technology tools.

Nous recherchons un IT Systems Manager pour superviser les systèmes métiers, le support utilisateurs, la coordination de l’infrastructure et les initiatives d’amélioration technologique. Ce poste convient à un professionnel IT techniquement solide, capable de gérer le support quotidien tout en améliorant les systèmes, les pratiques de sécurité et les processus technologiques internes. Vous travaillerez étroitement avec la direction et les prestataires externes pour garantir aux collaborateurs des outils fiables, sécurisés et efficaces.

Key Responsibilities

• Manage daily IT operations, including user support, hardware, software, access management, and office technology
• Oversee business systems, ensuring platforms are reliable, secure, properly maintained, and aligned with business needs
• Coordinate with external IT vendors, managed service providers, software partners, and infrastructure suppliers
• Manage onboarding and offboarding processes for employee devices, accounts, permissions, and systems access
• Support cybersecurity controls, data protection practices, backups, incident response, and user awareness
• Maintain IT asset registers, license tracking, system documentation, and support procedures
• Partner with finance, HR, operations, and leadership teams on system improvements and reporting needs
• Identify opportunities to automate manual processes and improve internal technology workflows
• Support implementation or upgrade projects for ERP, HRIS, CRM, collaboration, or reporting tools
• Monitor service issues, track resolution timelines, and improve IT support standards

Responsabilités principales

• Gérer les opérations IT quotidiennes, y compris le support utilisateurs, le matériel, les logiciels, la gestion des accès et les technologies de bureau
• Superviser les systèmes métiers afin de garantir leur fiabilité, leur sécurité, leur maintenance et leur alignement avec les besoins de l’entreprise
• Coordonner les prestataires IT externes, fournisseurs de services managés, partenaires logiciels et fournisseurs d’infrastructure
• Gérer les processus d’arrivée et de départ des collaborateurs pour les équipements, comptes, permissions et accès systèmes
• Soutenir les contrôles de cybersécurité, les pratiques de protection des données, les sauvegardes, la réponse aux incidents et la sensibilisation utilisateurs
• Maintenir les registres d’actifs IT, le suivi des licences, la documentation système et les procédures de support
• Collaborer avec les équipes finance, RH, opérations et direction sur les améliorations systèmes et les besoins de reporting
• Identifier les opportunités d’automatisation des processus manuels et d’amélioration des flux technologiques internes
• Soutenir les projets de mise en place ou de mise à niveau d’ERP, SIRH, CRM, outils collaboratifs ou plateformes de reporting
• Suivre les incidents de service, les délais de résolution et l’amélioration des standards de support IT

Requirements

• Degree in Information Technology, Computer Science, Systems Administration, or a related discipline
• Fluent in English and French, written and verbal
• Strong experience in IT support, systems administration, business applications, or IT operations management
• Good understanding of Microsoft 365, identity management, endpoint support, networking, and business systems
• Experience managing IT vendors, service providers, tickets, assets, and user support processes
• Knowledge of cybersecurity fundamentals, access controls, and data protection practices
• Strong communication skills with the ability to support technical and non-technical users
• Comfortable working fully on-site and handling urgent operational IT matters

Preferred Qualifications

• Experience in a regulated, financial, professional services, or international business environment
• Exposure to ERP, HRIS, CRM, or financial systems implementation projects
• Knowledge of ISO 27001, SOC controls, GDPR, or IT risk management frameworks
• Experience with cloud platforms, device management, and security monitoring tools
• Relevant certifications such as Microsoft, ITIL, CompTIA, or cybersecurity credentials advantageous

Exigences

• Diplôme en informatique, systèmes d’information, administration systèmes ou domaine connexe
• Maîtrise du français et de l’anglais, à l’écrit comme à l’oral
• Solide expérience en support IT, administration systèmes, applications métiers ou gestion des opérations IT
• Bonne compréhension de Microsoft 365, de la gestion des identités, du support poste de travail, des réseaux et des systèmes métiers
• Expérience dans la gestion de prestataires IT, fournisseurs de services, tickets, actifs et processus de support utilisateurs
• Connaissance des fondamentaux de la cybersécurité, des contrôles d’accès et de la protection des données
• Solides compétences en communication, avec la capacité d’accompagner des utilisateurs techniques et non techniques
• Capacité à travailler pleinement en présentiel et à traiter les urgences IT opérationnelles

Qualifications souhaitées

• Expérience dans un environnement réglementé, financier, services professionnels ou international
• Exposition à des projets de mise en place d’ERP, SIRH, CRM ou systèmes financiers
• Connaissance d’ISO 27001, des contrôles SOC, du RGPD ou des cadres de gestion des risques IT
• Expérience avec les plateformes cloud, la gestion des terminaux et les outils de surveillance de sécurité
• Certifications pertinentes telles que Microsoft, ITIL, CompTIA ou cybersécurité appréciées

Benefits

• Base Salary: €60,000 to €85,000 gross per annum, commensurate with experience
• Leave: 25 days paid annual leave in line with French statutory entitlements, plus RTT days applicable to the role

Avantages

• Salaire de base : 60 000 € à 85 000 € brut par an, selon l’expérience
• Congés : 25 jours de congés payés conformément aux dispositions légales françaises, plus jours de RTT applicables au poste

Keller is a recruitment agency that provides services to clients ranging from startups and non profits to multinational corporations. Keller emphasizes ethical search processes, attentive candidate care, and leadership placements that support long-term client outcomes.

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