About the Role

The Health & Safety Coordinator will join WorldStrides’ Health & Safety Team in a key role supporting the safety, well-being, and successful experience of travelers participating in our K12 programs.

This position offers the opportunity to work across a broad range of Health & Safety initiatives, from incident and crisis response to accessibility coordination, insurance, traveler preparation, risk communications, data reporting, and resource development. You’ll collaborate closely with teams across WorldStrides, including Operations, Account Management, Product Delivery, Legal, Corporate Social Responsibility, and WorldAssist, helping ensure our teams have the information, resources, and support they need to respond effectively to health, safety, and security matters.

The ideal candidate is highly organized, analytical, resourceful, and service-oriented, with the ability to remain calm and exercise sound judgment when handling sensitive or time-critical situations. This role is well suited for someone who enjoys working across teams, researching complex topics, improving processes, and turning information into clear, actionable resources.

What You’ll Do

• Support K12 Health & Safety Communications: Partner with the Health & Safety Team to coordinate and respond to inquiries from team members regarding health, safety, and security policies, protocols, resources, and best practices.

• Support Emergency Communications: Partner with the Global Risk Analyst to prepare Talking Points, Advisory Memos, and other communications and resources in response to global events that may affect program destinations or activities.

• Coordinate Emergency Preparedness Resources: Manage the annual update of emergency planning resources and Crisis Response Team lists. Support training initiatives and help ensure teams across the organization understand their roles and responsibilities during a crisis.

• Support Incident Management: Coordinate with WorldAssist and provide support related to on-program incidents affecting K12 group programs. Conduct ongoing reviews of cases recorded in Service Cloud and support Health & Safety Leadership with the accurate collection, analysis, and reporting of incident data.

• Support On-Program Crisis Response: Assist Health & Safety Leadership with implementing established incident response plans and coordinating resources during on-program crises.

• Coordinate Accessibility Initiatives: Build and maintain knowledge of accessibility practices and trends within educational travel. Participate in the accessibility working group and collaborate with Health & Safety, Product Delivery, Product Management, Account Management, and Corporate Social Responsibility to track accommodation requests and improve response processes.

• Research Accessibility & Support Clients: Research the accessibility of program sites, attractions, and other destinations as needed. Support Account Management in reviewing accessibility requests with clients, identifying available options, and helping set appropriate expectations.

• Support Insurance Processes: Partner with Legal to review K12 on-program incidents that may result in insurance claims. Develop a strong understanding of WorldStrides’ program insurance policies and support Legal and Health & Safety Leadership with related training initiatives across divisions. Maintain and regularly review the enterprise-wide insurance overview.

• Coordinate Vendor & Accounting Processes: Review and track invoices from third-party providers, including AXA Behavioral Health and George Washington Medical Faculty Associates, verify accuracy, and coordinate timely submission to Accounts Payable.

• Support Traveler Safety & Preparation: Contribute to travel safety initiatives and traveler education by helping develop, maintain, and improve Travel Smart, Travel Safe resources, pre-departure materials, Codes of Conduct, and other safety communications.

• Maintain Traveler Tracking: Oversee and maintain traveler information across various tracking platforms, ensuring information remains accurate, current, and accessible to the appropriate teams.

• Maintain Health & Safety Resources: Maintain the Health & Safety section of the company intranet and oversee the organization and upkeep of departmental resources, including presentations, RFP responses, Talking Points, customer inquiry responses, reference materials, and other project documentation.

• Analyze & Report Data: Collect, organize, summarize, and analyze health, safety, and security information to identify trends and produce accurate reports and insights that can support decision-making across the organization.

• Support Presentations & Training: Stay informed about relevant health, safety, security, and travel industry trends. Participate in presentations and training for WorldStrides teams and contribute to client-facing presentations regarding Health & Safety protocols and practices.

• Contribute to Team Initiatives: Support additional Health & Safety projects and departmental priorities as needed, adapting to evolving business needs and emerging situations.

What You’ll Bring

• Strong English communication skills: Fluency in spoken and written English, with exceptional attention to detail and the ability to communicate complex or sensitive information clearly and professionally.

• Relevant professional experience: At least three years of office-based professional experience, preferably within travel, operations, Health & Safety, customer service, program management, or a related field.

• Educational background: Bachelor’s degree from an accredited university required; graduate-level education is preferred.

• Exceptional organization: Strong time-management skills and the ability to manage multiple concurrent assignments, competing priorities, recurring responsibilities, and time-sensitive requests while maintaining a high level of accuracy.

• Independent and proactive approach: A self-starter who can identify opportunities, take ownership of projects, work independently, and proactively contribute to greater efficiency and organization.

• Strong problem-solving and judgment: Ability to assess situations, research information, identify appropriate solutions, and determine when issues require additional support or escalation.

• Composure under pressure: Ability to remain calm, professional, and diplomatic when managing sensitive, urgent, or crisis-related situations.

• Customer-service mindset: Demonstrated professionalism, empathy, and strong interpersonal skills, with the ability to build effective working relationships with both internal and external stakeholders.

• Research and analytical skills: Ability to conduct thorough research, evaluate information, identify relevant findings, and analyze data to support recommendations, reporting, and decision-making.

• Microsoft Office proficiency: Strong working knowledge of Microsoft Office, particularly Excel and PowerPoint. The role will involve developing and maintaining presentations and other materials for internal and external audiences.

• Flexibility and responsiveness: Willingness to adapt to changing priorities and provide support outside standard working hours when necessary, particularly during emergencies or time-sensitive situations.

Work Perks

• Fun & driven environment.
• Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance.
• +10% of gross salary as food stamps.
• 1 paid volunteer day & 25 PTO* days to start – accrue up to 28 over 3 years, 4 mental health days, and 5 bereavement days.
• Statutory Holidays by Mexican Federal Labor Law.
• Flexible work schedule providing on-site and hybrid opportunities.
• Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.
• Fitness opportunities
• Employee Assistance Program (EAP)
• Paid statutory parental leave.

Why Join Health & Safety at WorldStrides?

This is an opportunity to play a meaningful role in supporting the safety and well-being of travelers while working at the intersection of operations, risk management, customer service, research, and crisis preparedness.

You’ll work with teams across WorldStrides and gain exposure to a wide variety of business functions and real-world situations. For someone who enjoys solving problems, working with people, organizing complex information, and continuously improving how things are done, this role offers a dynamic environment where your work can have a direct impact on the traveler experience.

If you’re someone who stays organized when things get complicated, approaches sensitive situations with empathy and professionalism, and enjoys finding better ways to solve problems, we’d love to hear from you.