Job Title:

Job Description

About Concentrix

Concentrix is a global technology and services leader that powers the world's best brands, today and into the future. We work with more than 2,000 clients, including over 155 of the Fortune Global 500, designing and delivering customer and employee experiences at scale across every major industry and geography.

Our business is built on solving hard, real-world problems for large enterprises. Increasingly, that means building AI-powered products that change how customer experience is delivered — not slideware, but software running in production against demanding client commitments.

This position will be remote/WAH and can be performed anywhere in the United States.

About iX Suite

iX Suite is Concentrix's family of AI-powered products for customer experience. It spans three product lines: agent-assist software that makes human agents faster and better, customer-facing AI automation that resolves issues end to end, and an intelligence and memory layer that makes both smarter over time.

iX Suite is strategically central to Concentrix. It is how we protect and grow our core business as AI reshapes the industry. This is a mandate with real weight behind it, real budget, and direct visibility to the executive team — not a side experiment.

The Role

We are hiring a Head of Product to own product strategy, roadmap, and execution across all three iX Suite product lines. You will report directly to the Group Vice President of the Global Product Organization and sit as a peer to the leaders of Engineering, Commercial, and Delivery.

You will own the decisions that matter most: what we build, what we buy or partner for, and whether a product is ready to launch and stand behind. You will build a single, coherent product roadmap and a product story that both business leaders and technical architects can read and trust.

This is a build-inside-a-large-enterprise role. You will ship great product by partnering closely with engineering rather than commanding it, by designing commercial models that fit a services-led business, and by creating demand and clarity in an environment that does not run on classic product-led-growth mechanics. If you are energized by shipping real product under real constraints, this is a role with genuine scope and impact. If you need full org-chart authority over engineering to feel effective, this is not the right fit — and we would rather be honest about that up front.

What You Will Own

• Product strategy and roadmap across three product lines, unified into one coherent plan and narrative.
• The build-versus-partner-versus-consulting decision for new products and features.
• Launch-readiness decisions: owning the criteria, the checklist, and the accountability for whether a product ships.
• Creating a great culture of product management across a team of 20+ product managers.
• Post-launch product performance review and the fast-follow feature decisions that come out of it.
• A single source of truth for product materials, built and maintained jointly with the Commercial leader.
• Market intelligence, competitive landscape, and product-level enablement.
• Joint responsibility for pricing and packaging, in partnership with Commercial.

What You Bring

Required Experience

• Ten or more years in product management, with at least three to five years leading product in a senior or head-of-product capacity.
• A track record of shipping software products inside a large, complex, matrixed organization — where you delivered by influencing teams you did not directly control, not by relying on reporting lines.
• Experience owning a product roadmap end to end, including hard prioritization and cut decisions under fixed external commitments.
• Demonstrated ability to translate business complexity into a clear product strategy that both non-technical executives and technical leaders can act on.
• Experience partnering deeply with engineering as an equal, and with commercial and delivery functions, to get product into production.

Strongly Preferred

• Product leadership in an environment with heavy IT, security, or compliance dependencies — where other teams controlled parts of your critical path.
• Experience building or evolving commercial and pricing models for software delivered inside a services, enterprise, or embedded context, rather than pure self-serve SaaS.
• Experience shipping product while the organization itself was changing — a restructure, integration, carve-out, or platform consolidation.
• Applied experience with AI or machine-learning products in production.

Skills and Attributes

• Deep product craft: you know what great product management and product-led growth look like, and you can build that discipline in a team — while adapting it to an environment that does not have all the ideal conditions.
• Influence without authority: you win engineering, commercial, and delivery partners over through credibility, sequencing, and judgment.
• Decisiveness under ambiguity: you make and defend hard scope calls to protect a commitment, rather than deferring to endless alignment.
• Clear communication: you make complex product direction legible across very different audiences in the same room.
• Bias to ship: you treat constraints as the terrain to navigate, not as reasons a thing cannot be done.

Compensation and Benefits

This is a Vice President level role.

The base salary range for this position is $210000- $250000, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

The deadline to apply for this position is September 15, 2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.  

Concentrix is an equal opportunity employer. We are committed to building a diverse and inclusive workplace and welcome applicants of all backgrounds.

How to Apply

Apply through the Concentrix careers portal or contact our internal talent acquisition team directly. We are moving quickly on this role and reviewing applications on a rolling basis.

Location:

Language Requirements:

Time Type:

Physical and Mental Requirements:
 
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity:

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

·    English  

·   Spanish

Accommodation:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [email protected].  All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence:

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.  

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE