About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About this role:

The HR GPS Specialist is the first point of contact for employees, managers, and HR partners, delivering exceptional HR support and service across the employee lifecycle. This role is responsible for managing employee inquiries, processing HR transactions, maintaining employee data, and ensuring the timely resolution of cases while adhering to established service level agreements (SLAs).

The position plays a critical role in delivering a positive employee experience through accurate, efficient, and customer-focused HR service delivery. The HR Shared Services Representative partners with internal stakeholders to support HR processes, maintain compliance with company policies, and contribute to continuous process improvement initiatives.

Key Responsibilities:

• Process employee lifecycle transactions 

• Maintain accurate employee records in HR systems and ensure data integrity.

• Validate documentation and ensure compliance with company policies and regulatory requirements.

• Support audits and data quality reviews as required.

• Utilize HR systems such as Workday or similar platforms to process transactions and manage employee records.

• Track and manage cases through ServiceNow or other case management solutions.

• Monitor workload queues and prioritize requests to meet established service levels.

• Maintain accurate case documentation and reporting.

• Handle sensitive and confidential employee information with discretion and professionalism.

• Ensure compliance with company policies, employment regulations, and data privacy requirements.

• Follow standardized processes and controls to mitigate operational risk.

• Support compliance monitoring and audit activities.

Required Qualifications:

• Bachelor's degree in Human Resources, Business Administration, Management

• Minimum 2 years of experience in Human Resources, HR Shared Services, Employee Services, or HR Operations

• Minimum 1 years of experience working with HR systems (e.g., Workday, SAP SuccessFactors, Oracle HCM, or similar HRIS platforms).

• Minimum 1 years of experience managing employee inquiries, case management, or HR service delivery processes.

Preferred Qualifications:

• Experience supporting HR transactions across multiple HR disciplines, such as benefits, payroll, employee data management, onboarding, or workforce administration.

• Knowledge of U.S. HR policies, employment practices, and employee lifecycle processes.

• Experience working in a shared services environment supporting a large employee population.

• Experience using Workday and ServiceNow case management tools.

• Strong customer service orientation with the ability to manage sensitive and confidential information.

• Demonstrated ability to meet service-level agreements (SLAs) and performance metrics.

• Experience participating in process improvement, standardization, or operational excellence initiatives.

• Bilingual English/Spanish skills preferred.

Pay Range

Other Compensation

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives

• Retirement Benefits

• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation

• Disability: Short-term and long-term disability

• Life Insurance and Accidental Death and Dismemberment

• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account

• Tuition Assistance

To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [email protected]. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Job Applicant's Privacy Notice

Please click on the link to review the Job Applicant Privacy Notice.

Use of AI

Technology-enabled tools may support parts of the recruitment process, with oversight by people.