À propos de ce poste Global Talent & Learning Shared Service Lead chez Convatec
This role oversees the end-to-end delivery of global Talent and Learning operations, ensuring a consistent, scalable, compliant, and employee-centric experience across all regions. The Tower Lead partners closely with Centers of Excellence (COEs), People Solutions teams and external vendors to optimize service delivery, drive process standardization, and support enterprise talent development objectives.
The role is accountable for service performance, stakeholder satisfaction, operational governance, process improvement, compliance, technology adoption, and delivery transformation.
Key Responsibilities
Service Delivery Leadership
Lead the global delivery of Talent and Learning services across all regions.
Ensure efficient and high-quality execution of Talent and Learning processes, including:
Learning administration
Learning management system (LMS) support
Learning reporting and analytics
Performance management support
Career development processes
Leadership development program administration
Talent cycle support
Maintain global service delivery standards.
Drive operational excellence through standardization, simplification, and automation.
Strategy & Transformation
Execute the Talent & Learning Tower roadmap aligned with the CBS and HR strategy.
Identify opportunities for process redesign, automation, AI enablement, self-service expansion, and digitization.
Lead initiatives to improve employee experience, scalability, and service efficiency.
Support implementation of new Talent and Learning technologies and upgrades.
Stakeholder Management
Act as the primary CBS contact for Talent Management and Learning COEs.
Partner with COE leaders to align service delivery with business and talent priorities.
Manage metrics and dashboards communications to COE teams.
Employee Experience & Service Excellence
Champion a seamless employee and manager experience across all Talent and Learning interactions.
Utilize employee feedback and service metrics to drive continuous improvement.
Monitor and improve NPS, and service quality metrics.
Implement best practices focused on Moments That Matter within employee development journeys.
Governance, Compliance & Risk Management
Ensure compliance with company policies, regulatory requirements, and audit standards.
Maintain robust controls and documentation for Talent and Learning processes.
Manage vendor compliance and third-party service provider performance.
Support internal and external audits as required.
Qualifications
Education
Bachelor's degree in Human Resources, Business Administration, Organizational Development, Psychology, or a related field.
Master's degree preferred.
Experience
10+ years of progressive HR experience.
5+ years leading global HR Shared Services, GBS, Talent Operations, or Learning Operations teams.
Experience working within a multinational, matrixed organization.
Proven experience leading global process standardization and transformation initiatives.
Experience managing HR technologies, service management, and outsourced service providers.
Knowledge & Expertise
Talent Processes
Talent Management
Performance Management
Succession Planning
Leadership Development
Career Development
Talent Reviews
Learning Operations
Service Delivery
Shared Services / GBS Operations
Service Management
Continuous Improvement
Lean Six Sigma methodologies
Operational Excellence
Technology
Learning Management Systems (Cornerstone, SuccessFactors Learning, Workday Learning, etc.)
HRIS platforms (Workday, SAP SuccessFactors)
ServiceNow or HR case management platforms
Reporting and analytics tools (Power BI, Tableau)
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Equal opportunities
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
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Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
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About Convatec
Pioneering trusted medical solutions to improve the lives we touch:
Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With over 10,000 colleagues, we provide products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention, treatment for hard to heal wounds, at-risk skin and ulcerated tissue to supporting debilitating conditions, improved patient outcomes and reduced care costs. Convatec's revenues in 2025 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit: http://www.convatecgroup.com.
