What can you expect as a FedEx team member?

• Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.
• Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are.  We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

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Global Service Participant (GSP) Support & Development Specialist

Location: Johannesburg, South Africa (with a Sub-Saharan Africa regional remit)

Reports To: Manager: GSP

Position Overview

Are you ready to elevate our organizational resilience across the region? We are seeking a Global Service Participant (GSP) Support & Development Specialist based in Johannesburg to support our Sub-Saharan Africa (SSA) operations.

In this role, you will apply specialist knowledge to execute and review critical processes within and across departments, supporting regional, divisional, and corporate goals. You will actively participate in—and lead—the design, development, and implementation of processes that strengthen our partner networks across SSA.

Key Responsibilities

• Compliance & Audits: Oversee ISO audits, ensure strict contract compliance, and manage contract renewals across the Sub-Saharan Africa (SSA) GSP footprint.
• Regional Process Support: Participate in and lead the design and implementation of operational processes to optimize departmental and regional efficiency.
• Stakeholder & Vendor Management: Effectively manage global service partners and vendors, communicating confidently across all levels of the business.
• Project Support: Provide robust project support and take on project lead exposure as required to drive regional business goals.

Qualifications & Experience

Minimum Requirements:

• Education: Bachelor's degree
• Experience: Minimum of 1 year of experience as an individual contributor (preferred).
• Technical Skills: Strong background in contract administration and intermediate MS Office proficiency.
• Advanced MS office experience

Advantages & Preferences:

• Prior legal exposure to contract management is highly preferred.
• Proven exposure to project support or project leadership.

Key Competencies

• Core Skills: High level of detail and strong problem-solving capabilities.
• Communication: Excellent interpersonal and presentation skills, with the ability to influence, persuade, and manage stakeholders at all levels of the business.
• Strong verbal and written communication skills

Why Join Us?

• Driving Innovation: We don't just monitor freight; we move the industry forward through advanced "resilience" strategies and operational excellence.
• Impactful Regional Leadership: Based in South Africa, your work directly contributes to the sustainability, growth, and success of our logistics operations across broader SSA markets.
• Global Standards, Local Expertise: Use our world-class frameworks to empower regional teams, manage critical global service partners, and maintain high-standard compliance on a global stage.

How to Apply

If you are ready to bring your contract expertise to a regional stage, we want to hear from you. Apply now to join our SSA support team!

Interpersonal Skills, Presentation Skills, Influencing & Persuasion Skills, Problem Solving Skills, Vendor Management Skills