Field Capacity, Fleet and Compliance Manager - Warwick

Job description

We are looking for a highly organised and driven Field Capacity, Fleet and Compliance Manager

to lead the optimisation of our field engineering workforce, ensuring maximum productivity, full

compliance, and an exceptional customer experience. This role plays a critical part in managing

field resource planning, fleet operations, and regulatory compliance across our UK Service

division.

The Person:

A confident and collaborative leader with strong analytical and organisational skills, you thrive

in a fast-paced operational environment. You are comfortable managing multiple priorities,

influencing stakeholders, and making data-driven decisions across both operational and asset

based environments.

You bring:

• Proven experience in resource planning, logistics, scheduling, and fleet management

environments

• Strong knowledge of fleet operations, including leasing, maintenance, compliance, and

vehicle lifecycle management

• Experience working with external fleet providers and third-party suppliers

• Strong knowledge of compliance, policies, and regulatory requirements

• Excellent communication and stakeholder management skills

• Experience managing budgets, suppliers, contracts, and performance metrics

• A proactive, solution-focused mindset with a passion for continuous improvement

• The ability to lead, coach, and develop teams to deliver high performance

• Ideally, experience with planning and scheduling systems and working within a field service or

engineering environment

The Role:

Reporting to the Head of Customer Experience, this role is responsible for maximising the

utilisation of the field engineering workforce while ensuring compliance with all safety, legal,

and operational standards.

You will oversee a national fleet of approximately 280 vehicles, managing vehicle lifecycle,

supplier performance, compliance, and cost control, alongside workforce capacity and

downtime budgets. You will also ensure all engineers are fully trained, certified, and compliant

with industry regulations such as Gas Safe.

This is a key operational and strategic role with direct impact on customer satisfaction, cost

control, fleet efficiency, and service delivery performance.

Responsibilities:

Fleet Management

• Manage relationships with external fleet providers, including lease companies such as

Ayvens, VWFS, and Novuna, ensuring alignment to business standards, customer experience,

and budget requirements

• Ensure all vehicles are maintained and managed in line with legal, safety, and compliance

requirements

• Oversee the full vehicle lifecycle, from procurement and build (racking, signwriting) through to

renewal or de-fleet decisions

• Manage the van off-road process, minimising cost and operational downtime

• Coordinate and manage vehicle renewals, ensuring timely delivery and stakeholder alignment

• Monitor fleet age profile and make informed decisions on lease extensions or replacements

• Oversee onboarding and offboarding of engineers and vehicles, including handovers, stock

checks, and effective reallocation of pooled vehicles

• Manage third-party suppliers for vehicle tracking, fuel cards, home charging points, and in

boot parts delivery, ensuring service standards are maintained and invoices are processed

correctly

• Ensure Fleet Coordinators actively monitor cost to serve and identify opportunities to

minimise operational impact and improve efficiency

Resource Management

• Ensure customer commitments and SLAs are consistently achieved

• Plan and allocate workforce capacity, including shifts, holidays, and leave

• Identify and deliver training requirements aligned to business and technology needs

• Manage recruitment planning in line with demand and headcount strategy

• Monitor and control downtime, absence, and productivity costs

• Support annual budgeting processes and resource forecasting

• Manage travel, accommodation, and training logistics within financial guidelines

• Analyse data to identify trends and implement performance improvements

Compliance

• Ensure full compliance across field operations and escalate risks where required

• Manage engineer certifications (ACS, Gas Safe, etc.) and training records

• Maintain subcontractor compliance, documentation, and contracts

• Oversee asset management and systems compliance (e.g. HHT, FFIQ)

• Monitor driver behaviour, mileage claims, and fuel usage

• Manage incident reporting including RIDDOR and Gas Safe requirements

Employee Performance

• Lead, coach, and develop a team of circa 9 employees

• Conduct regular 1:1s and team meetings

• Drive employee engagement and continuous improvement initiatives

• Ensure delivery of accurate, timely, and efficient operational support

Requirements:

• Proven experience in fleet management, including vehicle lifecycle, leasing, maintenance, and

compliance

• Experience managing external fleet providers and third-party suppliers

• Experience in logistics, planning, scheduling, or field service operations

• Strong understanding of compliance and regulatory frameworks (fleet and/or engineering)

• Proven ability to analyse data and present actionable insights

• Experience managing budgets, suppliers, and contracts

• Excellent communication and influencing skills

• Strong people management and leadership capability

• High level of proficiency in Microsoft Office or similar tools

About BAXI:

We're leading the energy transition to zero carbon, by offering complete residential and

commercial heating and hot water solutions. As one team across the UK and Ireland, and with

the backing of our global parent company, BDR Thermea Group, we work together with a

collective knowledge and expertise that’s literally centuries in the making. We’re proud of our

heritage, manufacturing in the UK since 1866, and we’re experienced in adapting to changing

needs.

Specialties

Domestic gas boilers, Commercial gas boilers, Hydrogen boilers, Electric hot water products,

Gas fired water heaters for commercial applications, Commercial CHP, Heat pumps, Heat

networks, Genuine spare parts, Service and maintenance of gas boilers, Smart controls,

Heating solutions for newbuild, Specification support, Design service, Sustainable heating

solutions, High efficiency boilers, ASHP, Heating solutions, and plantrooms

Whether you're joining us in the field or working at one of our established hub locations you’ll be

part of a team that offers opportunities in a historically rich, British manufacturing company

focused on sustainable, greener, and cleaner energy solutions.

Our Locations:

• Preston – Bamber Bridge – PR5 6FN

• Warwick – Brook House – CV34 4LL

Our Benefits:

Our package includes a competitive basic salary plus a variable incentive. We also offer:

• 25 days holiday + UK Bank Holidays

• Income protection

• Contributory pension

• Enhanced maternity, paternity and sick pay

• Staff discounts and additional benefits

Our Approach:

Baxi is an equal opportunities employer. We do not discriminate on the basis of gender, sexual

orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race,

colour, nationality, ethnic or national origin, religion or belief, disability, or age.

At BDR Thermea Group, we believe that diversity, equity, and inclusion (DE&I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued, respected, and empowered to bring their whole selves to work. Please check out our DE&I policy on our website to find out more.