About Hiya

At Hiya, we’re making business calls more trusted, useful, and effective.

Voice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.

Hiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.

This role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.

About the Role

The FP&A Analyst is an individual contributor on Hiya's Finance team, owning the forecasting models, OPEX budgeting and actuals reporting, and company-wide dashboards that leadership uses to make decisions. You'll partner closely with department leads across GTM, Product, Engineering, and People to keep planning accurate and aligned, and you'll help set the standard for how Finance uses AI to work faster and think more clearly.

We're excited about you because you're the kind of person who

Lives in the detail without losing the story the numbers tell, and would rather build the model than wait to be asked for it. You're ambitious, hands-on, and candid, you speak your mind and listen to opinions that differ from yours, and you reach for AI tools by default because you're hungry to move faster and learn more.

What You'll Do

• Build and maintain financial models for forecasting and scenario analysis, using AI tools to speed up model-building and QA

• Own OPEX budgeting and actuals reporting, including monthly variance reviews and cross-functional partnering with business leaders

• Own company-wide dashboards, including key SaaS metrics, AI adoption/ROI, and GTM ROI analysis

• Support headcount planning with People and department leads

• Conduct ad hoc analysis for strategic initiatives and leadership decisions

• Identify opportunities to apply AI and automation across reporting, forecasting, and analysis, helping build a culture of thoughtful AI adoption in Finance

What We Are Looking For

• Bachelor's degree in Finance, Economics, Business, Math, or related field

• 1-2 years in an analytical role (internships and strong academic projects count)

• Strong Excel/Google Sheets skills, with hands-on financial modeling and dashboard experience

• Daily user of AI tools (e.g. Claude, ChatGPT), with the judgment to know when to trust AI output and when to double-check it

• Solid grasp of budgeting, forecasting, and variance analysis

• Ability to synthesize large data sets into clear, actionable insights and communicate them to non-finance stakeholders

You’ll Likely Stand Out If You Have

• Experience in management consulting or at a SaaS or subscription business

• Hands-on time in a planning or BI tool (Drivetrain, Anaplan, Adaptive, Pigment, Looker, Tableau, Power BI)

• SQL skills, or the appetite to pull your own data rather than wait on a queue

• Experience partnering directly with GTM or department leaders on budget, headcount, or pipeline decisions

• Built an AI or automation workflow that removed recurring manual work from a reporting cycle

• Exposure to NetSuite, Salesforce, or a comparable ERP/CRM stack

How We Work

Hiya is not a passive environment. We expect people to take ownership, form opinions, and engage directly with hard problems.

We work with a high degree of transparency and autonomy. Context is shared openly, and decisions are discussed, challenged, and then made. Once a call is made, we commit and move forward.

You'll be expected to work through ambiguity, weigh tradeoffs, and take responsibility for results, while keeping a high bar for quality and customer trust.

Every team member at Hiya is expected to live our core values:

• Serve, our customers and partners by holding a high bar for trust and quality

• Own, share in success and open up to failures

• Lead, listen, show up with a point of view but commit entirely once a decision has been made

• Improve, even if it means changing course or contradicting ourselves

• Do, rather than observe

How We Invest in You

Compensation & Ownership
Equity Compensation: ownership aligned with your impact and the company's growth

We offer an L&D budget to support your growth and real internal mobility so career pathing isn't just a talking point — because we're building this with people who own the outcome.

Come Work With Us!

We're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.

We've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!

Hiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.