Your tasks

JOB RESPONSIBILITIES

Service requests:

• Install and commission Kardex Automated Storage and Retrieval Systems.
• Provide an excellent level of customer service in accordance with established policy.
• Deliver basic levels of customer product training.
• Communicate effectively with Customers and the line management at prescribed intervals.
• Accurately report on a visit-by-visit basis via appropriate documentation/call tracker in a timely manner.
• Respond to customer service requests as directed by the line management.
• Work with minimum supervision, maintaining appropriate communication at all times.

Problem Resolution

• Deal with all aspects of machine/unit performance and achieve a high level of first time fix without the excessive use of parts.
• Provide first line trouble shooting and removal of root cause of faults.
• Escalate more complex/unusual issues to the appropriate individual/team ensuring that issue is resolved as efficiently as possible and in accordance with company policy and precedent.

REQUIREMENTS

• Education: Diploma or Certificate in Electrical/Mechanical/Electrical Engineering or related Technical Studies.
• Work Experience: Min 3-5 years working experience, preferably in field service.
• Industry experience in warehouse automation/logistics solution will be an advantage.
• Skills: Working knowledge in Electrical and IT networking, comfortable with computers and software.
• Language: English – fluent (both spoken and written).
• Travel: Medium, in country.

Behaviours required to perform this role:

• Able to extract diagnostic data in order to ascertain root cause of reported fault.
• Logical and forward thinking when carrying out Routine Maintenance.
• Logical approach to fault analysis/problems.
• Able to follow laid down procedures and policies.
• Able to evaluate situations and respond appropriately.
• Self-motivated, self-disciplined and maintain positive attitude.
• Able to cope with varying levels of stress and pressure.
• Able to make decisions/judgements.
• Able to work beyond working hours if required (on weekends and public holidays).

Other skills/competences/qualifications:

• Service-minded.
• Customer oriented.
• Structured, independent and self-organized.
• Communicative.
• Flexible and accommodating.
• Interpersonal skills.
• Personal effectiveness.

This role is only open to Singapore citizens or Permanent Residents only.

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