Job Description Summary

Job Description

Major accountabilities: 

• General administrative support: Deals with complex administrative and organizational assignments independently and takes care of general administrative tasks.
•  Involved in strategic planning processes.
• Interaction: Informs, advises and supports the team and associates from outside the team on processes, guidelines services that are specific to the department.
•  Accommodates customer’s specific needs.
• Work processes in own area of responsibility: Initiates new processes or modification of processes and coordinates the introduction of new or modified processes.
• Handling of administrative projects: Acts as project coordinator/manager for administrative projects (design, planning, implementation, communication, etc.) -Supervisory tasks: Mentors temporary employees or apprentices or assumes a limited project coordination/management role.
• Proactively engage stakeholders to ensure that on site client’s expectations are met through high levels of customer service -Effectively manage service vendor to ensure an on time deliverable system.
• 24/7 emergency call support and site attendance is required.
•  Flexibility and ownership of the overall operations.
• Reporting of technical complaints / adverse events / special case scenarios related to Sandoz products within 24 hours of receipt -Distribution of marketing samples (where applicable)

 Key performance indicators:

• Enhance operational effectiveness and efficiency
•  Consistently monitor and control the quality of performance
•  Reduce operational costs
•  Maximize asset value and extend asset life cycle

 Minimum Requirements: 
 Work Experience:

• Managing Crises.
• Cross Cultural Experience.
• Collaborating across boundaries.

 Skills:

• Quality decision making.
• Managing resources.
• Creativity and visioning.
• Being assertive.
• Conflict management.
• Challenging the status quo.
• Influencing and persuading.
• Transaction Deal Structuring.
• Franchise Strategy Prioritization.
• Analyzing stakeholder requirements.

 Languages :

• English.

Skills Desired