Job Reponsibilities:-

Customer Relation Key Outcomes:

• Answer & Handle customer engine quote requests
• Provide accurate multiple shipping solutions in a prompt manner
• Negotiate with suppliers (airlines & truck companies) & internal network (FXL network) if necessary to provide the best rates
• Representing the client to carriers and FXL network
• Inform the customer in real-time
• Provide excellent customer service
• Track & identify trends & opportunities
• Monitor sales margins
• Strict compliance of Aero-Lift rules

Operational Key Outcomes:

• Update operational instructions for Hand-Over to Branches
• Adhere to client-specific operational procedures (SOP)
• Work closely with FXL Branches on each engine file
• Monitor engine files in F.A.S.T in accordance with KPIs
• Ensure the green-light process is being followed (engine checklist & pictures completed with truck companies & updated in F.A.S.T)
• Control administrative documents, forms related to the transport of goods, and content.
• Support issue resolution and manage dispute cases.
• Inform Global Product Manager of any required IT updates (ex: engine catalog, airlines database…)

External Interactions:

• Customers (External and/or FedEx Airlines)
• Carriers
• Suppliers

Internal Interactions:

• Global Engines Product Manager
• FACE Manager
• AOG Desk Manager
• AOG desk Supervisor
• AOG Back Officers
• FXL Network organization & branches (Sales, Pricing & Operational Teams)

Requirements:-

Knowledge:

• Business English (read, written, spoken)
• Knowledge of Aerospace Logistics (specifically in aircraft engines, including handling, shipping, and regulatory requirements)
• Familiarity with rate building and quoting tools
• Spanish/Dutch/German/Italian/Portuguese is a PLUS for CDG
• Mastery of international air transport regulations (Incoterms/Customs Rules…)
• Knowledge of computer tools

Skills:-

• Attention to detail and documentation accuracy
• Excellent communication and coordination
• Strong negotiation skills with customers and suppliers
• Data analysis and margin tracking
• Adherence to SOPs and Compliance Rules
• Respect and apply the company's Quality, Hygiene, and Safety rules.
• Convey a positive brand image to clients.
• Adherence to procedures and organization of the service (schedules, break times, holidays).
• Good command of written and oral communication

Personal Qualities:-

• Customer service orientation (internal and external)
• Initiative and problem-solving mindset
• Teamwork orientation
• Organizational skills
• Reactivity and proactivity
• Good interpersonal skills
• Sense of responsibility

Experience & Qualifications:-

• 4-6 years’ experience in the aerospace logistics industry (Experience in aircraft engines, including handling, shipping, and regulatory requirements)
• Experience with quoting, pricing, and shipment documentation
• Knowledge and understanding of international logistics operations across multiple modes
• Driving license is necessary and vehicle autonomy is required

Other Information:-

• The position follows a standard workweek schedule (Monday to Friday)
• Occasional extended hours may be required based on urgent engine movements or projects deadlines
• On-call support is not part of regular responsibilities but may be requested during critical incidents
• Position could be located in CDG or LHR or AMS or FRA
• Position would report to FACE Manager located in CDG