Job Title

Executive - Facility

Job Description Summary

Manage day-to-day soft service operations across academic blocks, administrative areas, hostels, common areas, cafeterias, event
spaces and other campus facilities.
• Plan and coordinate housekeeping activities, manpower deployment, attendance, work allocation, inspections and timely closure of
service gaps.
• Ensure critical room cleaning and hygiene standards are consistently maintained, including classrooms, laboratories, VIP areas,
meeting rooms, auditorium, seminar halls, lounges and other high-priority areas.
• Coordinate end-to-end event management support including event readiness, venue setup, cleaning, manpower deployment, furniture
shifting, signage/support arrangements, event-day operations and post-event restoration.
• Prepare and maintain weekly and monthly reports, Excel trackers and PPT presentations covering operations, manpower, service
quality, events, complaints and action plans.
• Support monthly invoicing activities by coordinating supporting documents, attendance/service records and vendor-related inputs.
• Coordinate vendor management including service follow-up, performance monitoring, documentation and timely closure of vendor
related issues.
• Conduct regular quality inspections, monitor client feedback, resolve complaints and drive proactive service improvement and
accountability.
• Good working knowledge of MS Excel and PowerPoint, with ability to prepare weekly/monthly reports, trackers and presentations.
• Exposure to invoicing support, documentation and vendor coordination/management.
• Proactive, service-oriented and accountable, with good team supervision, problem-solving and follow-up skills

Job Description

• To ensure Housekeeping muster, deployment and make sure to acknowledge on the register for any penalties/comments for the improvement in housekeeping services 
• To ensure that the housekeeping duty manager or housekeeping in-charge of the facility is being updated on TR/VIP visits.
• To ensure that the housekeeping related issues are discussed with housekeeping team on priority for the shift and ensure there is an action and tracking for the issue closure 
• To ensure a facility walk through to check on all rest rooms, common areas, development areas for the quality of the housekeeping services
• To discuss and assist facility manager on monthly basis on the vendor performance matrix
• To ensure upkeep of Pantry equipment & reprographic equipments at all times and take necessary actions.
• To ensure all such communication is entered in the Technical team/HK team log book to inform the next shift person.
• To make facility tour and list out all such actions needed.
• Prepare weekly rosters for Helpdesk, Front Office, and Mail Room and communicate in advance to the team.
• To adhere to Policies, Processes & procedures and also the statutory documents.
• To adhere to SLA & KPI as agreed.
• To coordinate with Engineering team for any such issues that needs their help.
• Provides daily oversight of the Space Administration Office. This office resolves various space related issues such as key requests, work orders, small projects, relocations, conference room reservations, environmental conditions etc
• Evaluates building and space uses and, after appropriate consultation, determines space allocations and assignments.
• Creates, coordinates, and facilitates business processes for maintaining accurate space information;

 

 

 

INCO: “Cushman & Wakefield”