Entity:

Finance

Job Family Group:

Finance Group

Job Description:

At bp, we’re reimagining energy for people and our planet. We have a bold ambition be a net zero company by 2050 or sooner, and help the world get to net zero. Creating a more efficient business that makes the best use of its resources is a critical part of getting there. And that’s what our new global business services (GBS) centre in Pune, India is here to do – put digital at the heart of our business and accelerate the transformation of bp’s business processes across the globe. Driven by the bp values and comprising capabilities in data, procurement, finance, and customer service, the GBS centre will drive cutting-edge digital solutions and agile ways of working.

Helpdesk Execution Senior Analyst is expected to act as technical SME for SAP/Coupa and Salesforce by trouble shooting and provide problem resolutions for purchasing activity. The role supports delivery of BP business and functional strategies by driving efficiency and effectiveness across end-to-end FBT Procurement and Group Source to Pay (S2P) process ownership. The role guides in management of the S2P Global Process Design Standards.

• Lead end-to-end procurement queries through the Coupa platform.

• Support requisition creation, PO lifecycle management, invoice processing, and approval workflows.

• Resolve sophisticated procurement and supplier-related issues within agreed SLAs.

• Provide end-to-end support for Coupa Procurement and P2P processes.

• Handle requisition, PO, invoice, approval workflow, and supplier-related queries.

• Support supplier onboarding and supplier enablement activities within Coupa.

• Troubleshoot Coupa system-related issues and coordinate with technical teams when required.

• Act as a critical issue point for challenging operational cases.

• Handle all incoming calls/emails/tickets

• Resolve issues and raise to the relevant channel if/when required; however, providing first level resolution is of utmost importance

• Deliver training in relation to S2P knowledge to users

• To perform a trend analysis on repeat calls/emails and provide ideas to eliminate the repeated calls/emails

• Ensure compliance to relevant policies that may differ from country to country whenever possible, failing which may result in a negative impact on bp

• Champion the use of GBS Procurement and Supplier Management processes and tools to ensure Operational Excellence and improve overall Business performance

Stakeholder Management:

• Timely and relevant customer feedback and status update

• Challenge current process and performance practices, proposing and delivering enhancements to process & KPI’s to meet the ongoing requirements of the GBS Leadership Team

• Due Diligence:

• Conduct daily checks to avoid duplications in logging of calls, emails & tickets

• Check for accuracy of the details logged

• Analyse the contents of the tickets and assign it the relevant resolver group

• Ensure that all tickets are closed accurately, whilst adhering to processes at all times

• Participate in continuous improvement initiatives by proposing system and process enhancements

Working hours (US shift) to support Business Partners

Essential Education & Experience

• Bachelor’s Degree in, Finance, Accounting (B.com)

• Strong hands-on experience with Coupa tool Procurement Platform

• Knowledge of SAP ECC / Ariba integration with Coupa.

• This role requires working exclusively in the night shift (US business hours – 6.30 PM to 3.30 AM)

• Minimum 5-8 years of experience managing a client-service oriented function with experience in management of large corporate initiatives/projects, critical thinking, relationship management and processes strong understanding of procurement and general accounting practices

• Proficient in PSCM applications including ARIBA, SAP and Salesforce 

• Direct process management experience including standards, driving innovation, continuous improvement, technologies, processes, procedures and tools

• Experience of working cross culturally and in an international environment

• Ability to communicate and influence across different levels in the organisation

• Engaging and collaborative way of working

• Resilient and expert in working in multifaceted environment

Mindsets

• Lead your success - Accountable for delivering innovative business outcomes; Seeks opportunities to improve and digitize process delivery; Adheres to safe and ethical work practices

• Think big - Actively builds own knowledge, capabilities, and skills for the future; Values partnership and collaborates to achieve results.

• Be curious - Willing to suggest new ways of working, processes, and technologies; Ensures the delivery and improvement of digital solutions to benefit customers.

• Effortless customer experiences - Understands customer needs and delivers digital seamless self-service customer experiences

• Digital first - Applies creative digital solutions to solve problems

Key Competencies

• Operational Excellence - Has a sound understanding of process and workflow streamlining, problem resolution and change management

• Risk Management - Identifies external and internal factors that impact risk and mitigation opportunities. Identifies potential new or emerging risks / threats and implements mitigation plans

• Change Management - Builds energy around a change using a systematic approach to transition from the present to the desired state

• Digital Fluency - Optimally uses digital guidance, tools, methodologies, and security measures for operating as a digital business. Uses digital tools to collaborate, organize, plan and reflect on digital data

• Analytical Thinking - Systematically breaks down a sophisticated problem or process into component parts using logical analysis techniques to reach a solution. Logically assesses relationships, grasps interdependencies, and reviews trends within a sophisticated problem or situation. Challenges assumptions and reliability of acquired information

• Decision Making – Makes decisions affecting both own tasks and those of others. Combines a variety of factors including commercial awareness, risk, and financial expertise to make appropriate decisions and derive insights

• Innovation - Adapts existing processes, methods, and ways of working to drive efficiency. Uses digital technologies to develop new insights, projects, and opportunities

• Influencing - Identifies areas of alliance and disagreement, evaluates options and potential outcomes, and plans influencing strategy. Identifies short term customer needs and communicates benefits to the stakeholder. Knows when and how to use the chain of command

• Problem Solving - Evaluates and prioritises problems for own area. Resolves problems in a timely way, using a combination of logic and experience to make decisions and solve problems

• Relationship Management - Establishes and maintains relationships with peers and internal business partners to achieve results

• Business Acumen - Identifies new or alternative approaches to performing business activities more efficiently

Why join our team?

At bp, we provide the following environment & benefits to you:

• Life & health insurance, medical care package

• Flexible working schedule

• Opportunity to build up long term career path and develop your skills with wide range of learning options

• Family friendly workplace e.g.: parental leave, bereavement and compassionate leave

• Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program

• Possibility to join our social communities and networks

If this role attracts you, apply now!

A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued! Possibility to join our social communities and networks - Learning opportunities and other development opportunities to craft your career path. Life and health insurance, medical care package and many other benefits. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment.

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is eligible for relocation within country

Remote Type:

This position is a hybrid of office/remote working

Skills:

Analytical Thinking, Business process improvement, Collaboration, Creativity and Innovation, Curiosity, Customer experience, Decision Making, Internal control and compliance, Problem Solving, Resilience, Thought Leadership, Trading knowledge

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Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.