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Job Description

About Telstra

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.

About the Team 

Make a difference
 

As part of People, Culture and Communications, your mission will be to lead the development of our transformation roadmap. Be responsible for building the kind of talent, leadership and culture that impacts the way we work.

People, Culture and Communications - Workforce Experience & Culture cultivates a remarkable workforce experience and vibrant culture.

About the Role

We are seeking a dedicated and passionate Event Assistant to join our dynamic team at Telstra’s Customer Insights Centre Experience Team in Melbourne.

As an Event Assistant, within Telstra’s Customer Insights Centre (CIC) Experience Team, you will play a pivotal role in providing a welcoming environment, managing booking inquiries, coordinating event logistics, and providing seamless support to ensure smooth operations for the Event Coordinators and a positive experience for Telstra and our customers. You will collaborate with key stakeholders across the business to support high quality experiences. Partnering closely with the wider Customer Insights Centre team and partners, you will act as an enabler for creating highly relevant and insightful approaches that will inform, inspire, excite, and delight customers.

As an Event Assistant, you thrive on your passion and expertise in fulfilling the following responsibilities:

• Executing the Customer Insight Centre Experience strategy and value proposition.
• Guest Reception & Customer Service: Welcome guests and customers to the Event Centre, direct them to their events or meetings, and provide concierge and customer service assistance to support their activities.
• Administrative Management: Maintain booking and event documentation, processes, and reporting. Provide administrative support to the wider team when required.
• Managing Enquiries: Triage and manage enquiries that come through the shared inbox, booking form, and direct/in-person enquiries.
• Booking and Schedule Management: Efficiently manage and maintain booking requests, keeping an organised schedule of events and customer meetings to optimise our event calendar.
• Event Management and Logistics: Provide planning and coordination for meetings and event activities held in Melbourne, including room setup, catering needs, and AV support if required.
• Technology Setup: Provide a basic understanding of meeting room technology requirements to support meeting/event needs and work with the audiovisual technology team if required to ensure all equipment runs smoothly.
• Stakeholder Communication: Act as a liaison between various internal teams and external stakeholders to collaborate and align event strategies that drive customer advocacy, innovation partnerships, and business outcomes.
• Work closely with the Melbourne Workplace Community team to provide visibility and communicate the availability of meeting/event rooms for internal inquiries.
• Work closely with commercial partners (e.g., contracted food and beverage partner) to ensure effective supply of services, high levels of service provision, and compliance with contract conditions.
• Identify and resolve HS&E and operational issues during delivery and execution.
• Seek and report stakeholder feedback, actively address any live issues, and identify continuous improvement opportunities wherever possible.

To be successful in this role, you must have the following qualifications:

Essential

• Demonstrable experience in supporting events of varying scope and size up to 500 people.
• At least 2+ years’ experience in reception and event roles, including Corporate Reception, Event Delivery, or Event Management.
• Exceptional customer service skills.
• Excellent verbal and written communication skills.
• Ability to interact effectively with senior executive personnel.
• Personality that drives and embraces exceptional standards.
• Demonstrated ability to plan individual and functional workload activities.
• Ability to identify and implement innovative solutions to day-to-day operational issues.
• A willingness to learn and be coached on presentation capabilities and demonstrations as required.
• Ability to manage multiple tasks and timelines while working effectively with minimal supervision.
• Quick thinking and resourcefulness to manage last-minute changes or emergencies, including trouble shooting issues during events.
• Excellent self-management skills.
• Strong team player with the ability to work effectively within a small team environment.            

Highly desirable

• Tertiary qualifications in Events, Marketing and/or Communications are highly desirable.
• Experience as a receptionist with meeting room and event management experience is preferred.
• Experience in a technology-oriented environment highly desirable.

If you are passionate to succeed as part of an agile and experienced team, we welcome you to apply!

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. 

We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.  

If you are looking to take the next step in your career, we want to hear from you!

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia)

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. 


As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.


We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.


We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on [email protected] or via the additional contact options found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment