Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities.

This position will provide diverse case management to individuals experiencing disability, justice involvement, poverty, and/or homelessness enrolled in our employment programs. Services for participants include coordination of vocational assessments, facilitating pre-vocational and pre-employment of individual and group services along with the Case Manager.  A widely varied resource/referral knowledge to support participants in identifying job goals, execute effective job searches, obtain suitable and appropriate employment, and retain employment over time. This position will also facilitate quarterly needs assessment to alleviate barriers to employment.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Manages an active caseload of up to up to 40 individuals completing each milestone for intake, job development/placement, completion of training goals, stabilization, and successful closure.

• Have a 70% job placement rate among enrolled participants.

• Meet participants weekly, providing job readiness training, basic technology literacy, and financial literacy while guiding them through the job search process.

• Develop individualized plans for employment (IPEs) with clear, measurable goals. Identify vocational strengths and transferable skills. Assist participants in setting realistic short- and long-term employment objectives

• Build and maintain relationships with employers to identify job opportunities.

Additional Responsibilities

• Conduct quarterly surveys with participants & employers for feedback about services & support being provided.

• Upload proof of employment into SETWorks and provide job-retention support during the first 90 days.

• Assist participants navigate concrete and social issues that may impede their ability to work.

• Attend applicable staff and community meetings.

• Conduct comprehensive intake of assessments to evaluate participants’ skills, experience, interests, barriers, and support needs.

• Assist participants in developing and refining professional resumes and cover letters.

• Provide guidance on completing job applications (paper and online) so participants can conduct job search independently. Teach job search strategies, including networking and online job platforms.

• Conduct mock interviews and interview coaching sessions.

• Deliver individual and group training on employability skills. Facilitate workshops on workplace etiquette and job retention skills. Collaborate on ServiceSource hosted job and resource fairs.

• Complete in an accurate & timely manner case notes for all participants’ interactions and performs other duties to include jobsite coverage as assigned by management.

Qualifications: Education, Experience, and Certification(s)

• High school diploma or General Educational Development (GED) required. Associate's degree (A.A.)  preferred.

• One year of experience working in employment with individuals with disabilities and other barriers to employment preferred.

Knowledge, Skills and Abilities

• Excellent Microsoft Office skills, especially Excel, Outlook, and Word

•  Ability to work in multiple databases, and proficient in data entry

• Excellent communication skills (written and verbal), grammar, and reasoning skills and well-organized and self-directed individual who is a team player.

• Understanding of the socioeconomic conditions that impact conditions for people experiencing homelessness, justice involvement, disability, and severe poverty

• Ability to handle confidential and sensitive information without breach, to cultivate strong working relationships with community resources and to establish and maintain effective working relationships with consumers, families, all levels of staff, & community agencies.

• Must be able to pass a criminal background check, drug testing.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance & stoop, kneel, crouch, or crawl. stand and walk. The employee must frequently lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

What We Offer – for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.

• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information