Role Overview 

The Strategic Client Executive leads all ongoing client-facing activities for Rx Savings Solutions’ Employer partners. This role is responsible for developing relationships with our employer partners to drive successful performance, client retention, and growth. This role is the primary point of contact for client meetings, communications, and coordination of standard engagement marketing plans. The Strategic Client Executive ensures operational excellence in client engagement, implementation, and delivery of services, while acting as a trusted partner to both internal teams and external clients. The role works closely with the Commercial sales team to renew accounts, supporting the renewal process through ongoing account management activities. 

Key Responsibilities 

• Serve as the main liaison for all client meetings, communications, and client-specific coordination for standard marketing plans.  

• Monitor client obligations and performance for ROI, including tracking incentives for registration and supporting operational delivery of services. 

• Obtain and interpret reporting, analytics & insights to create and present the client story, capturing both qualitative and quantitative insights. 

• Measure, track and evaluate program effectiveness and member engagement.   

• Collaborate with the implementation team to ensure successful set-up for ongoing delivery of services, including standard engagement marketing plans, to ensure a successful launch to employer group members.  

• Work with assigned clients to strategize and project manage all member-facing educational and communication materials, including internal communications as well as support for open enrollment 

• Provide internal client communications support, ensuring alignment and clarity across teams.  

• Facilitate cross-functional projects and operational development, collaborating with internal partners as needed.  

• Represent Rx Savings Solutions with professionalism and a polished presence in all client interactions.  

• Create structure in ambiguous situations, supporting growth and strategic client account plans and initiatives.  

• Support the renewal process through ongoing account management activities, working closely with the sales team.  

• Collaborate with engagement and marketing teams to strategize and project manage member-facing educational and communication campaigns (digital and print). 

• Collaborate with partners and vendors as needed to facilitate member experience integrations, such as incentives, data feeds and integrated reporting 

Experience & Qualifications 

• 4+ years of experience in Account Management, Client Success Management, Engagement Marketing, or relevant positions.  

• Experience working in a Software as a Service (SaaS) and/or healthcare benefits environment.  

• Clear understanding of client account management, client lifecycles, and engagement marketing strategies.  

• Strong project management and communication skills.  

• Excellent written and verbal communicator with a passion for learning.  

• Self-motivated with a willingness to adapt to change in a growing company. 

• Ability to present and contribute ideas, and proven ability to work in a team environment.  

• Experience with Salesforce, Microsoft Office Suite, and marketing automation platforms preferred.  

• Ability to travel as needed (estimated 5–10% annually).