Job Description:

WHO WE ARE:

Saks Global is the largest multi-brand luxury retailer in the world, comprising Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman and Saks OFF 5TH. Powered by our talented colleagues, we are redefining luxury shopping by offering each customer a personalized experience across our store network and e-commerce platforms. Through strong partnerships with the world’s most esteemed brands, cutting-edge technology and the industry’s most comprehensive luxury customer data, Saks Global is shaping the future of retail.

YOU WILL BE:  

At Bergdorf Goodman, the most valuable relationships in luxury retail are not managed — they are cultivated. As Director of Private Client Relations, you will guide the strategy, the people, and the discernment that make that possible. You will lead a program that is already one of the highest-performing client practices in the industry, and bring the vision and commercial rigor to take it further in redefining the pinnacle of luxury retail. This means owning a clear growth mandate — while never losing sight of what has made this program exceptional: loyalty of our clients, the trust of our stylists, and a standard of personal curation that cannot be replicated at scale. This is a role for a leader who understands that in this context, intimacy is the strategy. 

YOU WILL DO:

• Set and lead the BG Private Client Relations strategy, with full accountability for client retention, upward migration, and acquisition by putting client relationship cultivation and loyalty at the forefront 

• Personally oversee the design and curation of one-of-a-kind client experiences for clients ensuring every touchpoint reflects the intimacy, taste, and discretion that distinguish a Bergdorf moment from anything else in the market  

• Serve as the primary partner to BG’s stylists — equipping associates with the programming, tools, and dedicated support they need to deepen client relationships, grow their books, and ensure that no client of consequence ever feels unseen

• Build, lead, and develop a high-performing Private Client Relations team across retention/migration and acquisition workstreams, with direct responsibility for hiring, coaching, and the organizational design needed to scale the program without sacrificing its character

• Cultivate and protect BG’s direct relationships with brand and vendor partners, negotiating exclusive access, access to clients and singular activations that brands offer to Bergdorf — not because they have to, but because of the trust and standing this team has built 

• Partner strategically with Customer Strategy, Corporate Partnerships, Merchant Teams, and Corporate Private Client Relations to leverage the Saks Global enterprise where it serves the client — while maintaining the independence and seller-first DNA that are the foundation of the BG PCR model

• Own the BG Private Client Relations budget with rigor and intention, allocating investment across per-client experiences, events, acquisition, and team resources in a way that maximizes both client impact and financial return

• Define, track, and report program performance — including average client spend, event-period revenue uplift, and Private Client Relations share of total business — with clarity and accountability to senior leadership

• Serve as the internal authority on the BG Private Client Relations model — articulating its commercial value, upholding its operational autonomy, and bringing multi-year strategy and investment proposals to VP, SVP, and C-suite leadership with confidence and precision

YOU WILL BRING: 

Required Qualifications:

• 10+ years of experience in luxury retail, private clienteling, VIP client management, or a comparable relationship-first, high-touch environment

• A demonstrated history of building or leading a bespoke client engagement practice with direct accountability for measurable revenue growth and long-term client loyalty

• Proven ability to lead and develop teams, with full ownership of hiring, performance management, and structuring a team to scale without losing its personal touch

• Deep, trusted relationships with luxury brand and vendor partners — and a track record of securing access and opportunities that reflect genuine standing in the luxury world, not just a business card

• The financial fluency to own a program budget, build a compelling investment case, and speak to performance and ROI with authority at the executive level

• An innate understanding of what moves the world’s most discerning clients — not just what they buy, but what they value, what they remember, and what keeps them coming back

• A leadership presence that earns the trust of sellers and clients alike: credible, discreet, generous with credit, and wholly committed to the relationship-first philosophy that has made this program what it is

Preferred Qualifications:

• Experience at Bergdorf Goodman, a comparable luxury flagship, or a top-tier private client, estate, or membership-based luxury services organization

• Familiarity with CACI or comparable enterprise customer segmentation tools used to identify, tier, and activate high-value client cohorts

• An existing network of brand, vendor, and partner relationships within luxury fashion, fine jewelry, or lifestyle — particularly those with a presence at BG

• Bachelor’s degree in Business, Marketing, Fashion Merchandising, or a related field

YOUR LIFE AND CAREER AT BERGDORF GOODMAN:

Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation 

Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate 

Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)

An amazing employee discount

BENEFITS:

We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance). 

Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.