À propos de ce poste Director, Central Operations chez Handshake
About Handshake
Handshake was founded on a simple belief that everyone deserves a path to a great career, regardless of where they went to school or who they know. Today, we power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions.
In 2025, we started Handshake AI and built the fastest-growing AI data business in history. We work directly with frontier AI lab researchers to create evaluations, publish benchmarks, and push the boundary of data. We've grown from $0 to ~$1B run rate and pay ~$60M to over 30K individuals every month.
Why join Handshake now:
Shape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feel
Partner hand-in-hand with world-class AI labs, Fortune 500 partners and the world's top educational institutions
Work together with engineers, scientists, operators, and more from Palantir, Meta, Scale AI, and former YC founders
Build a massive, fast-growing business with billions in revenue
About Handshake AI
Human data is the core infrastructure to AI advancement. Frontier AI labs currently improve model capabilities with various data-intensive post-training techniques. We believe that data spend for AI training will increase by 3-5x in the next few years and continue for much longer as models take on new domains. Handshake AI supports all of the frontier AI labs, working on their most complex data at the largest scale.
About The Role
The Director, Central Operations will help lead Central Ops — the team responsible for Marketplace & Allocations, Trust & Safety, Payments, and Contractor Operations at Handshake AI. Today, none of these four functions has a dedicated leader; a lean team of ~10 flexes across all of them based on wherever the most urgent need is. This role exists to bring structure and durable leadership to that org as it scales, while staying hands-on with the highest-priority work in the moment.
Reporting to the VP, Central Ops, you'll combine hands-on program leadership with people management, and, over time, take ownership of one or more of the four core functions as the team matures. Much of the near-term work is operational build-out — automating largely manual processes in close partnership with Product and Engineering.
You'll partner cross-functionally with Legal, Finance, Product, Engineering, Data Science, Delivery, Growth, and Exec Leadership to bring structure to ambiguity and elevate operational maturity across the function(s) you own.
Define and own the strategy and roadmap for core Central Operations functions
Build, lead, and develop a high-performing team, including hiring, coaching, and performance management
Analyze performance data to identify trends, gaps, and opportunities for improvement
Build and optimize processes to improve efficiency, quality, and scalability
Partner cross-functionally to launch and iterate on operational initiatives
Track and report on key metrics, ensuring programs meet performance targets
Drive continuous improvement through structured problem-solving and experimentation
You Have
6+ years of experience, ideally as a decision maker in a fast-paced work environment
Prior people management experience, with a track record of building and developing teams
Strong analytical skills, with the ability to use data to inform decisions
Experience using SQL to pull and analyze data
Demonstrated ability to manage cross-functional projects and influence senior stakeholders
Comfort operating in ambiguous environments and driving clarity
Strong organizational skills and attention to detail
Bonus points:
Experience in one of Central Operations' core functions — Marketplace & Allocations, Trust & Safety, Payments, or Contractor Operations
Background as an engineer earlier in your career before transitioning into an operating/strategy role — useful for bridging the gap when partnering closely with Product and Engineering
Background in Business Operations, Strategy & Operations, Management Consulting, or an MBA
Excellent communication skills, with the ability to clearly articulate insights and recommendations to senior stakeholders
We Offer
Handshake delivers benefits that help you feel supported and thrive at work and in life.
The below benefits are for full-time US employees.
🎯 Ownership: Equity in a fast-growing company
💰 Financial Wellness: 401(k) match, competitive compensation, financial coaching
🍼 Family Support: Paid parental leave, fertility benefits, parental coaching
💝 Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend
📚 Growth: $2,000 learning stipend, ongoing development
💻 Remote & Office: Internet, commuting, and free lunch/gym in our SF office
🏝 Time Off: Flexible PTO, 15 holidays + 2 flex days
🤝 Connection: Team outings & referral bonuses
Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers.
