Job Title: Director, Accounting Operations

Reports to (Direct Title): VP, Accounting / Controllership

Department: Finance

Position Summary

The Director, Accounting Operations leads and strengthens the company's accounting operations platform across Order-to-Cash and Procure-to-Pay. Reporting to the VP, Accounting / Controllership, this hands-on leader builds a scalable operating model across Order Management, Billing, Collections, Accounts Payable, and Procurement support.

This role brings structure, process discipline, controls, and practical systems thinking to global finance operations. The Director establishes clear ownership, metrics, operating routines, escalation paths, cross-functional partnerships, and scalable use of systems and automation while preserving strong manager ownership within each operating area (critical cash, billing, collections, procurement, and AP workflows).

Essential Functions/Responsibilities

• Lead the Accounting Operations function across Order-to-Cash and Procure-to-Pay in close partnership with team leaders across Order Management, Billing, Collections, Accounts Payable, and Procurement support.
• Establish operating rhythms, ownership expectations, escalation protocols, practical service levels, metrics, documented controls, and clear accountability across Accounting Operations.
• Develop managers and team members by setting clear priorities, improving execution discipline, building backup coverage, strengthening documentation, and supporting direct manager-to-partner relationships.
• Strengthen cross-functional partnerships with the VP Controller, Statutory Controllership, Revenue, Treasury, Tax, FP&A, Legal, HR, Enterprise Applications, RevOps, Sales, Deal Desk, and external providers.
• Oversee operational execution and escalation support across customer order processing, billing readiness, invoice accuracy, collections routines, credit and collection issues, and accounts receivable follow-up.
• Partner with the Sr. Manager, Order Management to support escalation, prioritization, operating discipline, and cross-functional alignment while preserving the manager's direct business relationships.
• Evaluate and improve billing and collections structure, resourcing, metrics, and workflows to strengthen accountability, cycle quality, predictability, and cash outcomes.
• Improve contract-to-order-to-billing handoffs with Revenue Accounting, RevOps, Deal Desk, Sales, Legal, and Enterprise Applications; reduce rework and address recurring operational friction.
• Own operational cash-flow inputs from billing, collections, and accounts receivable activity and connect those inputs to Treasury and FP&A cash-flow forecasting.
• Provide day-to-day leadership and support for Procurement and Accounts Payable, ensuring vendor onboarding, purchase intake, approvals, AP processing, reporting, and issue resolution operate with clear controls and practical business responsiveness.
• Partner with the Procurement Manager to build global procurement support capacity, including vendor onboarding discipline, purchase approval routines, reporting, compliance expectations, spend visibility, and operational cash-management support.
• Support the rollout, optimization, and governance of procurement workflow tools, including Zip or comparable platforms, as workflow and control infrastructure for global purchasing activity.
• Coordinate with Legal, Tax, Treasury, HR, business requestors, and external vendors to ensure procurement and AP workflows are accurate, documented, timely, policy-aligned, and connected to cash-flow planning where relevant.
• Create and maintain control structures across Accounting Operations, including approvals, reconciliations, evidence retention, segregation of duties, and documented escalation paths.
• Partner with Finance and business functions to implement organizational controls that support audit readiness, process consistency, and reliable transaction execution.
• Support consolidated and statutory audits and control evidence requests in partnership with Statutory Controllership, Reporting & Compliance, Revenue, Tax, and external auditors.
• Identify control gaps, operational risks, aging issues, and process dependencies, and drive practical remediation plans with accountable owners and timelines.
• Identify and prioritize system enhancements across Salesforce, NetSuite, Zip, reporting tools, and AI-enabled workflows to improve efficiency, visibility, accuracy, cash forecasting inputs, and controls.
• Partner with Enterprise Applications and business process owners to improve data flows, handoffs, reporting, dashboards, and recurring operational routines.
• Develop metrics and reporting for billing timeliness, collection activity, AR risk, AP processing, procurement intake, spend visibility, open issues, escalations, and control completion.
• Champion practical automation and AI adoption in finance operations while maintaining appropriate governance, review, and evidence standards.
• Drive predictable, well-measured Billing, Collections, Accounts Payable, Procurement support, and Order Management operations with clear ownership and escalation paths.
• Other tasks and activities as assigned.

Required Education/Experience & Skills

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• 10+ years of progressive experience in accounting operations, finance operations, order-to-cash, procure-to-pay, controllership operations, or a related area.
• 5+ years of leadership experience managing managers, operational teams, cross-functional workflows, or outsourced or matrixed execution models.
• Demonstrated experience leading Order-to-Cash and/or Procure-to-Pay processes, including billing, collections, accounts payable, procurement support, customer or vendor operations, controls, metrics, spend discipline, cash-management inputs, and process improvement.
• Strong working knowledge of accounting operations controls, audit support, reconciliations, approval evidence, system workflows, and process documentation.
• Experience partnering with Sales, RevOps, Deal Desk, Legal, Treasury, Tax, FP&A, Enterprise Applications, and external providers to resolve operational issues and improve business processes without becoming the sole relationship owner.
• Excellent written and verbal communication skills, with the ability to translate operational complexity into clear actions, executive updates, and team-level cross-functional accountability.
• Experience in SaaS, cybersecurity, software, technology, PE-backed, or global private-company environments preferred.
• Experience with Salesforce, NetSuite, Zip or comparable procurement workflow tools, AR and collections platforms, AP automation tools, and reporting dashboards preferred.
• Experience building or redesigning accounting operations functions, shared-service routines, global procurement support models, or scalable finance operations governance preferred.
• Experience supporting audit requests, internal controls, SOX-like control environments, lender or sponsor reporting, or transaction-readiness initiatives preferred.
• Process automation, AI enablement, workflow design, or systems implementation experience in a Finance Operations context preferred.
• CPA, CMA, MBA, or a relevant finance operations, procurement, or process improvement certification preferred but not required.
• Hands-on, delivery-oriented leadership capability across both strategic operating-model design and detailed process execution.
• Controls-minded and commercially practical judgment related to risk, compliance, customer and vendor experience, spend discipline, cash management, and business partnering.
• Ability to create structure, cadence, documentation, and accountability without over-engineering processes or displacing capable functional leaders.
• Ability to collaborate and influence across matrixed teams while enabling managers to own their direct stakeholder relationships.
• Comfort operating in a transformation environment where systems, processes, ownership, and expectations continue to mature.
• Strong commitment to integrity, confidentiality, service orientation, and continuous improvement.

Physical Requirements

• General office environment and responsibilities requiring:
• Extensive use of the computer which involves viewing a monitor and keyboarding for most of the workday
• Placing and receiving phone calls
• Occasionally moving and lifting objects up to 20 pounds
• May require up to 15% travel as needed